Hotel Manager

1 month ago

mumbai, India Alliance Recruitment Agency Full time
Job description


  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years experience in the management operations, sales and marketing, or related professional area.

OR


  • 4-year bachelors degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years experience in the management operations, sales and marketing, or related professional area.

Managing Profitability and Departmental Budgets


  • Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
  • Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
  • Reviews financial reports and statements to determine how Operations is performing against budget.
  • Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.
  • Works with direct reports to determine areas of concern and establishing ways to improve the departments financial performance.
  • Strives to maintain profit margins without compromising guest or employee satisfaction.
  • Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.
  • Coaches and supports operations team to effectively manage occupancy rate, wages and controllable expenses.
  • Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.
  • Develops an operational strategy that is aligned with the brand s business strategy and leads its execution.
  • Makes and executes key decisions to keep property moving forward towards achievement of goals.

Managing Property Operations


  • Strives to improve service performance.
  • Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
  • Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
  • Ensures core elements of the service strategy are in place to produce the desired results.
  • Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.

Leading Property Operations Teams


  • Establishes a vision for product and service delivery on property.
  • Champions the brand s service vision for product and service delivery and ensuring alignment amongst the property leadership team.
  • Ensures employees are treated fairly and equitably.

Managing and Conducting Human Resources Activities


  • Observes service behaviors of employees and providing feedback to individuals and/or managers.
  • Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
  • Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
  • Utilizes an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
  • Stays knowledgeable of leadership talent in the property.
  • Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees

RoleOperations Manager

Industry TypeTravel & Tourism

Functional AreaCustomer Success, Service & Operations

Employment TypeFull Time, Permanent

Role CategoryOperations

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