Technical Analyst 2-Support
1 month ago
We are excited to hire Technical Solution Analyst II at Oracle Cerner. As Technical Solution Analyst II, you will perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers. You will communicate effectively verbally and in writing to clients and internal stakeholders. You will document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. You will prioritize work based on severity and urgency balancing client and business needs. And, you will collaborate among and across teams to ensure issues are addressed by the appropriate QualificationsAt least 6 years total combined related work experience and completed higher education, including:At least 1 year of customer service, call center, hospitality, and/or technical support work experienceAt least 5 years of additional work experience directly related to the duties of the job and/or completed higher education, including:Bachelor's degree in Computer Engineering, Computer Science, Information Systems, Software Engineering, or related field, or equivalent relevant work experience"Preferred QualificationsAt least 2 to 4 years of experience in SQL & application support, Client/customer support, troubleshooting, incident management, Problem management & Change g to work in the shift of 5:30 PM – 2:30 AM have excellent Communication Skills and be able to interact with stakeholders in different regions of the world.
Prospective employees need to be ready to work different shifts and provide on-call support.
Career Level - IC2
As Technical Solution Analyst II, you will perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers. You will communicate effectively verbally and in writing to clients and internal stakeholders. You will document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. You will prioritize work based on severity and urgency balancing client and business needs. And, you will collaborate among and across teams to ensure issues are addressed by the appropriate individuals.
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