Associate Technical Analyst

3 weeks ago


bangalore, India Computacenter Full time

Associate Technical Analyst

2+ years industry experience in a network operations/support environment.
• Cisco CCNA or equivalent.
• Technical ability to provide 1st level network monitoring.
• Technical ability to provide basic fault finding and fault escalation.
• Monitoring ticket queue and resolving issues within defined SLA
• Working with global team to resolve issues.
• Monitoring connectivity and troubleshooting
• Good understanding of incident management activities.
• Good ability to follow and documented operational processes.
• Strong experience with ticket management and change request management systems.
• Strong experience with network monitoring / management tools/ analysis tools.
• Experience with liaising with carriers and vendors for faults; and
• Good communications and interpersonal skills.
• A self-starter able to work independently but comfortable working in a team environment.
• Good analytical and problem-solving skills.



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