Sr. Manager – Operations

3 weeks ago


uttar pradesh, India FCM Travel India Full time
The Senior Manager of Operations for Mid Back-Office (MBO) will lead the MBO team to deliver efficient, scalable, and high-quality support services across regions. This role demands a strategic leader to manage complex operations, streamline processes, and drive continuous improvement. Responsibilities include centralizing MBO processes to ensure consistency and align with global objectives.
Key Responsibilities:
Leadership & People Management:
Lead and mentor the MBO team, ensuring objectives and staff development are prioritized.
Develop and implement strategies to enhance efficiency, productivity, and service quality.
Establish and review performance metrics to achieve targets.
Conduct regular meetings and track team performance for profit growth.
Operations Management:
Oversee daily MBO operations to ensure efficient execution.
Centralize MBO processes for consistent service delivery.
Collaborate with finance, IT, and customer service teams to improve operations.
Ensure compliance with regulatory and internal policies.
Process Improvement & Automation:
Identify and implement process improvements and automation.
Collaborate with IT to leverage technology for process optimization.
Stakeholder Management:
Serve as the primary contact for regional and global stakeholders.
Manage expectations and build strong relationships to align operational goals.
Project Management:
Lead key projects to enhance MBO operations, ensuring timely and successful outcomes.
Manage project budgets and resources effectively.
Risk Management:
Identify and mitigate operational risks, implementing controls for business continuity.
Develop contingency plans for potential disruptions.
Qualifications:
Master’s or Bachelor’s degree in Business Administration, Operations Management, or related field. MBA preferred.
12+ years of operations management experience, particularly in back-office functions.
Proven leadership in managing large teams with a focus on process improvement and automation.
Strong understanding of finance, compliance, and customer service.
Excellent project management skills with a track record of on-time, within-budget delivery.
Exceptional communication and interpersonal skills.
Experience with ERP systems (e.g., Dynamics 365) and process automation tools is a plus.
Strong analytical and problem-solving abilities.
Competencies:
Strategic Thinking
Leadership and People Management
Operational Excellence
Project Management
Change Management
Risk Management
Communication and Stakeholder Management
Work Environment:
Occasional travel to regional offices may be required.
Flexibility in working hours to accommodate global time zones.
This role is based out of Noida office and will be 100% Work From Office.

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