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Support Ops contractual, Support Operations
4 months ago
BASIC QUALIFICATIONS
• Bachelor’s Degree• Experience with Microsoft Office, including Outlook, Word, and Excel• Exceptional analytical, logical and data gathering skills• Excellent communication and comprehension skills• Excellent problem solving skills
PREFERRED QUALIFICATIONS
• Experience in a production environment and proven track record of achieving productivity and quality targets.• Previous experience in a contact center environment.• Experience in problem solving, including the ability to recognize non-obvious patterns• Experience in prioritizing multiple tasks of competing priority with the ability to meet deadlines.• Ability to maintain high levels of confidentiality and data security standards.• A strong attention to detail and the ability to work independently in a fast-paced and rapidly changing environment.• A bias for action and an ability to deal with ambiguity. Can work effectively and drive change in loosely defined situations.• Clear oral and written communication skills.• Experience with fraud or risk investigations.• Experience in payments & banking domain.• Demonstrated positive, results oriented attitude.• Excellent team player capable of learning and sharing knowledge in a team environment.