Desktop Support Engineer Freshers

3 months ago


Hyderabad, India GiGa-Ops Global Solutions Full time
RoleOverview:As a Desktop SupportEngineer you will be the first point of contact for endusersseeking technical assistance. You will help resolve hardwaresoftware and network issues to ensure the smooth operation of ITservices. This role is ideal for candidates who have recentlygraduated and are eager to start their careers in ITsupport.KeyResponsibilities:
  • TechnicalSupport: Provide firstlevel support for desktop andlaptop issues including hardware failures software malfunctions andconnectivity problems.
  • IncidentManagement: Respond to service requests andincidents logged by users ensuring timely resolution or escalationto higherlevel support.
  • HardwareSetup: Assist in the installation configuration andmaintenance of desktop computers peripherals andsoftware.
  • UserAssistance: Guide users through troubleshootingsteps and educate them on basic technical procedures to avoidrecurringissues.
  • Documentation:Maintain accurate records of support activities including ticketingsystems knowledge base updates and hardwareinventory.
  • Collaboration:Work closely with other IT team members to ensure a cohesiveapproach to problemsolving and usersatisfaction.

software,base,incidentmanagement,basic,troubleshooting,userassistance,connectivity,desktop computers,escalation,it,technicalsupport,documentation,hardwaresetup,ideal,collaboration



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