Manager EXL/M/1528471
1 day ago
Job Description *Job Purpose:*To manage and oversee day-to-day operations, ensuring efficient delivery of services, meeting client expectations, and driving business growth within EXL Services.*Key Responsibilities:**Client Delivery:*1. Manage client relationships, expectations, and satisfaction.2. Ensure service level agreements (SLAs) are met or exceeded.3. Develop and implement client-specific strategies.*Operational Excellence:*1. Oversee process implementation, improvement, and compliance.2. Analyze and optimize operational workflows.3. Implement cost-saving initiatives.*Team Management:*1. Lead, motivate, and develop a team of supervisors and agents.2. Provide coaching, training, and performance feedback.3. Foster a culture of excellence and continuous improvement.*Performance Management:*1. Monitor and analyze key performance indicators (KPIs).2. Develop and implement improvement plans.3. Conduct regular reviews and assessments.*Quality and Compliance:*1. Ensure adherence to industry regulations and standards.2. Implement quality control processes.3. Conduct audits and compliance checks.*Communication and Collaboration:*1. Liaise with internal stakeholders (e.g., sales, marketing).2. Collaborate with other operations teams.3. Communicate effectively with clients and stakeholders.*Requirements:*1. Experience:- 5+ years in operations management, preferably in BPO.- 2+ years in a leadership or supervisory role.2. Education:- Bachelor's degree in Business, Operations, or related field.3. Skills:- Strong leadership, communication, and analytical skills.- Proficient in MS Office, operational software, and tools.*Desirable Skills:*1. Certification in operations management (e.g., Six Sigma).2. Experience with industry-specific regulations and standards.3. Knowledge of lean principles and process improvement methodologies.*Performance Metrics:*1. Client satisfaction and retention.2. Service level achievement.3. Operational efficiency and productivity.4. Employee engagement and retention.5. Business growth and revenue.Performance Metrics:_1. Project timelines and milestones.2. Budget adherence.3. Client satisfaction.4. Team performance and engagement.5. Quality and compliance.
-
Assistant Manager EXL/AM/1499384
2 days ago
Noida, India exl Full timeJob Description Position Title, Responsibility Level Business Analyst (B1) Function Global Products and Platforms Reports to Sr. Manager Permanent/ Temporary Permanent Span of Control None Location Noida, Center 59 EXL's Global Products and Platforms organization is an exciting and dynamic software solutions group focused on building EXL's Insurance Product...
-
Executives EXL/E/1502112
1 day ago
Noida, India exl Full timeJob Description Basic FunctionTo do the transactional level processing in an insurance collections and GL posting process. To do the reconciliation of the policies/accounts and accordingly make collections efforts via phone or email. To manage the ageing of debts/credits on the portfolio of accounts. It involves dealing with internal & external staff for...
-
Manager EXL/M/1541186
2 days ago
Noida, India exl Full timeJob Description Manager- Akamai Guardicore Microsegmention\Email Security Planning, Installation & Integration: Lead the deployment of Guardicore Centra in diverse IT environments. Architecture & Configuration: Work with customers to design architecture, configure systems, and document implementations. Policy Implementation: Create and enforce network...
-
Manager EXL/M/1499377
1 day ago
Noida, India exl Full timeJob Description Key Responsibility Areas including preferred Skills and Experience Sound understanding of Reinsurance operation and accounting of Premium and Losses, Topside Premium, and losses Adj Review of cession calculations, system cessions and validations Review of settlements of FAC, XOL and QS Treaties Review of the Market reports (Bordereaux) sent...
-
Senior Executive EXL/SE/1502102
2 days ago
Noida, India exl Full timeJob Description Basic FunctionTo do the transactional level processing in an insurance collections and GL posting process. To do the reconciliation of the policies/accounts and accordingly make collections efforts via phone or email. To manage the ageing of debts/credits on the portfolio of accounts. It involves dealing with internal & external staff for...
-
Executives EXL/E/1498754
1 day ago
Noida, India exl Full timeJob Description Position Title/Responsibility Level Executive / Senior Executive – Operations Function Property & Casualty (P&C US) Insurance – Operations Location Noida, India Area of Function Back Office – Claims Admin Essential Functions Issue payments based on invoices, ensuring payments are accurate and timely Issue reimbursement payments to...
-
Assistant Manager EXL/AM/1502120
1 day ago
Noida, India exl Full timeJob Description Basic Function To manage a team of collectors for maximizing cash flows & minimizing debts by effectively managing the portfolio of accounts. It involves dealing with internal & external staff for gathering relevant information. To manage critical accounts by placing outbound calls & responding to all the queries. Strategizing the work &...
-
3509755-Senior Manager
7 days ago
Noida, Uttar Pradesh, India EXL Full time ₹ 12,00,000 - ₹ 24,00,000 per yearDescriptionJOB DESCRIPTION Position Title Marketing Communications Manager Role Type Individual Contributor Company EXL Service Grade / Level C1 Division / Department Marketing Location India Reporting to Neha Garg, VP, Marketing Role Overview As the Marketing Communications Manager at EXL, you will lead the development and execution of strategic...
-
Manager/Senior Manager- Data Privacy
1 week ago
Noida, India EXL Full timeEssential Functions- Privacy Program Management- Review and contribute to the development of the privacy program framework on an ongoing basis ensuring it meets regulatory and industry standards- Manage and maintain data mapping and data flow across existing and new entities- Maintain an updated data inventory in line with the company’s data classification...
-
Manager/Senior Manager- Data Privacy
7 days ago
Noida, India EXL Full timeEssential Functions- Privacy Program Management- Review and contribute to the development of the privacy program framework on an ongoing basis ensuring it meets regulatory and industry standards- Manage and maintain data mapping and data flow across existing and new entities- Maintain an updated data inventory in line with the company’s data classification...