Executives EXL/E/1502112
1 day ago
Job Description Basic FunctionTo do the transactional level processing in an insurance collections and GL posting process. To do the reconciliation of the policies/accounts and accordingly make collections efforts via phone or email. To manage the ageing of debts/credits on the portfolio of accounts. It involves dealing with internal & external staff for gathering relevant information. To manage critical accounts by placing outbound calls & responding to all the queries. Strategizing the work & preparing the ageing report for review. Essential Functions Candidate should have analytical skills F&A (Insurance) collections background is essential Past work experience of SAP ERP will be of weightage advantage Good working knowledge of Microsoft Excel Ensure that the guidelines are followed as per standard procedures Coaching & providing effective feedback to the collectors Quality monitoring & review of accounts Allocation of accounts as per the guidelines Ensure timely closure of accounts Ensure that the quality of the transactions is in compliance with predefined parameters Ensure adherence to Company Policies and Procedures Ensure fair methods are used to collect outstanding balance on the account Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors) Prepare reports of the accounts assigned to the team Preparing business review templates for performance review Primary Interactions @ EXL Manager for the purpose of review, feedback, clarification and operations communicationSenior Processors for the purpose of Pre-process and Process trainingProcessors for performance updatesBusiness head for overall performance of process and or any other thing related to the process Primary Interactions @EXL SME for process updates, performance review, feedback on the team & process Organizational Relationships Reports To : Process Manager Supervises : Processors & Senior Processors Skills Technical Skills Good Computer navigation skills, keyboarding skillsProficient in MS office – specially Excel Process Specific Skills Possesses necessary knowledge of business concepts to effectively perform the jobEffective negotiation skillsMakes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others. Commits to achieving specific objectives and takes ownership for accomplishing them.Effectively balances quality, customer service and productivity standardsMake calls to the customer for collection or payment detailsWork towards resolution of disputes Soft skills (Desired) Self disciplineResult orientation Adaptability Presentation skillsFeedback skillsGoal oriented Soft Skills (Minimum) Excellent written and verbal communication skillsListening and comprehension skills Questioning and Reasoning SkillsCustomer Service focus and telephone etiquetteAbility to multi task, prioritize and manage daily work activities
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Executives EXL/E/1498754
1 day ago
Noida, India exl Full timeJob Description Position Title/Responsibility Level Executive / Senior Executive – Operations Function Property & Casualty (P&C US) Insurance – Operations Location Noida, India Area of Function Back Office – Claims Admin Essential Functions Issue payments based on invoices, ensuring payments are accurate and timely Issue reimbursement payments to...
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Executives EXL/E/1503118
1 day ago
Noida, India exl Full timeJob Description – Process ExecutivePosition Title Executive, Medbill Adjudication Function, Responsibility Level Operations, Executive Reports to Assistant Manager, Adjudication Span of Control Nil Location Noida Permanent/ Temporary Permanent Adjudication associate is responsible for timely and accurate payment of Medical Bills submitted by US...
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Senior Executive EXL/SE/1502102
1 day ago
Noida, India exl Full timeJob Description Basic FunctionTo do the transactional level processing in an insurance collections and GL posting process. To do the reconciliation of the policies/accounts and accordingly make collections efforts via phone or email. To manage the ageing of debts/credits on the portfolio of accounts. It involves dealing with internal & external staff for...
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Executives EXL/E/1498397
1 day ago
Noida, India exl Full timeJob Description Good knowledge of Collections & Cash Apps Minimum 2 years of experience in an insurance process or similar industry Skilled in Legacy debt and Cash research methodologies Credit management and learning to work on custom ERP systems Good decision making skill Effectively balances quality, customer service and productivity standards Ability...
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Executives EXL/E/1505354
1 day ago
Noida, India exl Full timeJob Description > Flexible with the 24*7 shift scheduling and comfortable working in night shift > Excellent comprehension skills to be able to comprehend the typed and handwritten insured requests > Effective written and verbal Communication Skills > Ability to work under pressure situation. > A people person with a positive bend of mind
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Executives EXL/E/1502008
1 day ago
Noida, India exl Full timeJob Description Summary: The Talent Support Agent is responsible for addressing inquiries and issues from job candidates and employees, including job questions, onboarding, interview scheduling, and HR-related concerns. This role focuses on providing high-quality support to ensure a smooth experience for talent throughout the employment process. Key...
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Executives EXL/E/1506487
1 day ago
Noida, India exl Full timeJob Description Set up property claims in client application Update property records based on town card searches Maintain claims reserves spreadsheets Maintain a high level of data accuracy and ensure compliance with client and company policies Adhere to service level agreements (SLAs) and quality metrics Handle sensitive claimant information with...
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Executives EXL/E/1532027
1 day ago
Noida, India exl Full timeJob Description Need expertise in accounting To do the transactional level processing in an insurance collections and GL posting process. To do the reconciliation of the policies/accounts and accordingly make collections efforts via phone or email. To manage the ageing of debts/credits on the portfolio of accounts. It involves dealing with internal &...
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Executives EXL/E/1503975
1 day ago
Noida, India exl Full timeJob Description JOB DESCRIPTION Position Title, Responsibility Level: Associate/Sr Associate Function: Operations Reports to - Assistant Manager/Lead Assistant Manager – Operations Permanent/ Temporary: Permanent Span of Control – Nil Location: Noida Roles and Responsibilities Resolved disputed account issues. Record and process received...
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Executives EXL/E/1499404
1 day ago
Noida, India exl Full timeJob Description Proficient with English language Freshers’/resources having prior experience, preferably insurance. US Shifts Back-office processing Basic computer and keyboard skills Numerical ability Good comprehension skill MS Office skills Team player Quick learner Should be able to read and comprehend request.