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Financial Markets Systems and Application Support Technician
4 months ago
Description
: (including but not limited to) Utilize event management systems for ongoing monitoring of performance, availability and pre-failure alerting taking appropriate actions in response to alerts. Manage and resolve assigned service incident tickets, following incident management process and procedure. Support customer incident management bridges and calls. Support Major Incident Management and fault resolution. Support Problem Management and root cause analysis. Perform Linux administration on market data systems as directed (TREP, Bloomberg, SOLACE, OneTick, DACS, EMRS, ZABBIX, etc.). 3+ years experience in a technical operations support role. Strong understanding of Unix, Linux - Red Hat / CentOS, etc. Hands on experience with cloud and storage technologies Network Operational experience – strong understanding of TCP/IP,Multicast, Routing Ability to write / understand scripts- csh/ksh/perl/python/php Support clients’ Market Data Permissions Systems and Data Permissions Change processes. Undertake routine maintenance activities for internal systems. Support the creation of routine status reports. Participate in new client system builds. Production and maintenance of systems documentation. Support Disaster Recovery planning and testing. Assist with project planning and implementation. Work as part of a global team that provides 24x7 coverage on a rotation basis, hence must be available for shift work.
Qualifications
Requirements:
Computer Science / applicable degree, or equivalent work experience is preferred. Good understanding of Networking. Good understanding of system infrastructure, hardware and operating systems. Good understanding of Datacenter environments. Excellent communicator, able to communicate with clients, team member and internal stakeholders. Solid time management skills Self-starter with a drive to develop own skills and knowledge, ensuring that system, hardware and application knowledge is up to date. Life-long learner with desire to attend regular training sessions and develop. Team player with good attention to detail. Worked with Tick databases technology and content providers MQ SolaceIdeally you will also possess the following but not essential:
Experience in a financial industry support role, preferably with a Financial Markets managed service provider or independent software vendor. Understanding of Financial Markets (Equity, Futures, Options).Basic knowledge of exchange market data and order routing protocols.
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TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
