Service Desk Management
2 weeks ago
Job Description: "12 DDC2A Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure the smooth operation of our world-class systems. You will be dedicated to maintaining quality service, accurately defining client issues, and leveraging your deep product knowledge to design effective resolutions. Your role will be crucial in fostering positive client relationships and ensuring their satisfaction with our services. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Assist in troubleshooting and resolving client issues effectively. - Collaborate with team members to enhance service delivery and client satisfaction. - Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Good To Have Skills: Experience with ticketing systems and customer relationship management tools. - Strong understanding of client communication and support processes. - Ability to analyze and interpret client issues to provide effective solutions. - Familiarity with software applications and their functionalities. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full time education is required."
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Hiring || Service Desk Management- Gurugram
2 weeks ago
Gurugram, India 2coms Full timeService Desk Management Location: GurugramExp range: 6 months - 2 yearsNP: Immediate to 20 daysJob Description: As an Application Tech Support Practitioner, you will serve as the primary point of contact between our clients and our world-class systems. Your exceptional communication skills and deep product knowledge will enable you to accurately define...
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Service Desk Lead
2 weeks ago
Gurugram, India Tata Consultancy Services Full timeROLE : Service Desk LeadExp : 8 to 10Location : GurgaonJD:Manage and supervise Service Desk team members.Ensure adherence to ITIL processes and SLAs.Monitor ticket queues and prioritize critical issues.Provide escalation support for complex incidents.Conduct regular team meetings and performance reviews.Maintain and update knowledge base articles.Collaborate...
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Service Desk Lead
2 weeks ago
Gurugram, India Tata Consultancy Services Full timeROLE : Service Desk LeadExp : 8 to 10Location : GurgaonJD:Manage and supervise Service Desk team members.Ensure adherence to ITIL processes and SLAs.Monitor ticket queues and prioritize critical issues.Provide escalation support for complex incidents.Conduct regular team meetings and performance reviews.Maintain and update knowledge base articles.Collaborate...
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Service Desk Lead
2 weeks ago
Gurugram, India Tata Consultancy Services Full timeROLE : Service Desk LeadExp : 8 to 10Location : GurgaonJD:Manage and supervise Service Desk team members.Ensure adherence to ITIL processes and SLAs.Monitor ticket queues and prioritize critical issues.Provide escalation support for complex incidents.Conduct regular team meetings and performance reviews.Maintain and update knowledge base articles.Collaborate...
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Service Desk Lead
2 hours ago
Gurugram, India Tata Consultancy Services Full timeJob Role: Service Desk LeadLocation: GurgoanExperience: 8-10 YearsResponsibilities:Manage and supervise Service Desk team members.Ensure adherence to ITIL processes and SLAs.Monitor ticket queues and prioritize critical issues.Provide escalation support for complex incidents.Conduct regular team meetings and performance reviews.Maintain and update knowledge...
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Service Desk Lead
2 weeks ago
Gurugram, India Tata Consultancy Services Full timeROLE : Service Desk Lead Exp : 8 to 10 Location : Gurgaon JD: Manage and supervise Service Desk team members. Ensure adherence to ITIL processes and SLAs. Monitor ticket queues and prioritize critical issues. Provide escalation support for complex incidents. Conduct regular team meetings and performance reviews. Maintain and update knowledge base articles....
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Service Desk Lead
2 weeks ago
gurugram, India Tata Consultancy Services Full timeROLE : Service Desk LeadExp : 8 to 10Location : GurgaonJD:- Manage and supervise Service Desk team members.- Ensure adherence to ITIL processes and SLAs.- Monitor ticket queues and prioritize critical issues.- Provide escalation support for complex incidents.- Conduct regular team meetings and performance reviews.- Maintain and update knowledge base...
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Service Desk Lead
2 weeks ago
Gurugram, India Tata Consultancy Services Full timeROLE : Service Desk Lead Exp : 8 to 10 Location : Gurgaon JD: Manage and supervise Service Desk team members. Ensure adherence to ITIL processes and SLAs. Monitor ticket queues and prioritize critical issues. Provide escalation support for complex incidents. Conduct regular team meetings and performance reviews. Maintain and update knowledge base articles....
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Service Desk Management
11 hours ago
Gurugram, New Delhi, Noida, India Crown Solutions Full timeNote: C2H role(Contract to Hire)As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs and issues, ensuring that quality service is delivered consistently. Your exceptional communication skills...
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Service Desk Leadership Position
2 weeks ago
gurugram, India beBeeLeadership Full timeService Desk Leadership RoleAbout the Job:Foster a high-performing team of Service Desk professionals.Ensure adherence to ITIL best practices and SLAs.Maintain accurate monitoring of ticket queues and prioritize critical issues.Offer escalation support for complex incidents.Conduct regular team meetings and performance reviews.Maintain and update knowledge...
