Service Desk Leadership Position
2 weeks ago
Service Desk Leadership RoleAbout the Job:Foster a high-performing team of Service Desk professionals.Ensure adherence to ITIL best practices and SLAs.Maintain accurate monitoring of ticket queues and prioritize critical issues.Offer escalation support for complex incidents.Conduct regular team meetings and performance reviews.Maintain and update knowledge base articles.Collaborate with other IT teams for issue resolution.Analyze service desk performance reports and drive process improvements.Implement automation initiatives.Required Skills:Demonstrate strong leadership and team management skills.Possess expertise in ITSM tools (ServiceNow).Show in-depth knowledge of the ITIL framework.Exhibit excellent communication and problem-solving skills.Demonstrate ability to handle high-pressure situations and escalations.Display experience in reporting and KPI management.
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Service Desk Lead
2 weeks ago
Gurugram, India Tata Consultancy Services Full timeROLE : Service Desk LeadExp : 8 to 10Location : GurgaonJD:Manage and supervise Service Desk team members.Ensure adherence to ITIL processes and SLAs.Monitor ticket queues and prioritize critical issues.Provide escalation support for complex incidents.Conduct regular team meetings and performance reviews.Maintain and update knowledge base articles.Collaborate...
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Service Desk Lead
2 weeks ago
Gurugram, India Tata Consultancy Services Full timeROLE : Service Desk LeadExp : 8 to 10Location : GurgaonJD:Manage and supervise Service Desk team members.Ensure adherence to ITIL processes and SLAs.Monitor ticket queues and prioritize critical issues.Provide escalation support for complex incidents.Conduct regular team meetings and performance reviews.Maintain and update knowledge base articles.Collaborate...
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Service Desk Lead
2 weeks ago
Gurugram, India Tata Consultancy Services Full timeROLE : Service Desk LeadExp : 8 to 10Location : GurgaonJD:Manage and supervise Service Desk team members.Ensure adherence to ITIL processes and SLAs.Monitor ticket queues and prioritize critical issues.Provide escalation support for complex incidents.Conduct regular team meetings and performance reviews.Maintain and update knowledge base articles.Collaborate...
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Service Desk Lead
10 minutes ago
Gurugram, India Tata Consultancy Services Full timeJob Role: Service Desk LeadLocation: GurgoanExperience: 8-10 YearsResponsibilities:Manage and supervise Service Desk team members.Ensure adherence to ITIL processes and SLAs.Monitor ticket queues and prioritize critical issues.Provide escalation support for complex incidents.Conduct regular team meetings and performance reviews.Maintain and update knowledge...
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Service Desk Lead
2 weeks ago
gurugram, India Tata Consultancy Services Full timeROLE : Service Desk LeadExp : 8 to 10Location : GurgaonJD:- Manage and supervise Service Desk team members.- Ensure adherence to ITIL processes and SLAs.- Monitor ticket queues and prioritize critical issues.- Provide escalation support for complex incidents.- Conduct regular team meetings and performance reviews.- Maintain and update knowledge base...
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Service Desk Lead
2 weeks ago
Gurugram, India Tata Consultancy Services Full timeROLE : Service Desk Lead Exp : 8 to 10 Location : Gurgaon JD: Manage and supervise Service Desk team members. Ensure adherence to ITIL processes and SLAs. Monitor ticket queues and prioritize critical issues. Provide escalation support for complex incidents. Conduct regular team meetings and performance reviews. Maintain and update knowledge base articles....
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Service Desk Lead
2 weeks ago
Gurugram, India Tata Consultancy Services Full timeROLE : Service Desk Lead Exp : 8 to 10 Location : Gurgaon JD: Manage and supervise Service Desk team members. Ensure adherence to ITIL processes and SLAs. Monitor ticket queues and prioritize critical issues. Provide escalation support for complex incidents. Conduct regular team meetings and performance reviews. Maintain and update knowledge base articles....
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IT Service Desk Analyst
4 weeks ago
Gurugram, India Cielo Full timeJob DescriptionThe IT Service Desk Analyst is responsible for providing customer-centric, results-oriented technical support to Cielo employees. This position provides first level support both remotely and face-to-face to our internal customers across their region, as well as the other regions around the globe. The IT Service Desk Analyst provides excellent...
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Service Desk Management
2 weeks ago
Gurugram, India Trigent Software Private Limited Full timeJob Description: "12 DDC2A Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure the smooth operation of our world-class systems. You will be...
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IT Service Desk Analyst
4 weeks ago
Gurugram, India Cielo Talent Full timeJOB DESCRIPTION Company Description Are you ready to accelerate your career? Join Cielo as an IT Service Desk Analyst! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success! Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to...
