Hiring || Service Desk Management- Gurugram
2 weeks ago
Service Desk Management Location: GurugramExp range: 6 months - 2 yearsNP: Immediate to 20 daysJob Description: As an Application Tech Support Practitioner, you will serve as the primary point of contact between our clients and our world-class systems. Your exceptional communication skills and deep product knowledge will enable you to accurately define client issues, interpret and design resolutions, and maintain a high level of client satisfaction. This role requires a strong understanding of ITIL framework, incident management, and problem resolution, as well as proficiency in Service Desk Management and Service Desk Voice Support.Responsibilities Perform independently as a Subject Matter Expert (SME) Participate actively in team discussions and contribute to problem-solving Provide timely and effective voice support to clients Maintain high client satisfaction through excellent communication Troubleshoot and resolve technical issues efficiently Document all support interactions and solutions accurately Collaborate with cross-functional teams to enhance system performance Requirements Must-Have Skills: Proficiency in Service Desk Management and Service Desk Voice Support Strong understanding of the ITIL framework Experience in incident management and problem resolution Knowledge of remote desktop tools and ticketing systems Familiarity with Windows and Mac operating systemsAdditional Requirements: Minimum 1 year of experience in Service Desk Management 15 years of full-time education Based at our Bengaluru office
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Service Desk Management
14 hours ago
Gurugram, New Delhi, Noida, India Crown Solutions Full timeNote: C2H role(Contract to Hire)As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs and issues, ensuring that quality service is delivered consistently. Your exceptional communication skills...
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Service Desk Management
2 weeks ago
Gurugram, India Trigent Software Private Limited Full timeJob Description: "12 DDC2A Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure the smooth operation of our world-class systems. You will be...
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Service Desk Lead_8 TO 10 YEARS_DELHI/NCR
3 weeks ago
Gurugram, India Tata Consultancy Services Full timeTCS IS HIRING FOR SERVICE DESK LEAD_8 TO 10 YEARS EXP FOR GURUGRAM LOCATIONJD FOR REFERENCE:Job DescriptionThe Service Desk Lead oversees daily operations of the service desk, ensuring timely resolution of incidents and requests, managing team performance, and maintaining high customer satisfaction.Main ActivitiesManage and supervise Service Desk team...
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Service Desk Lead_8 TO 10 YEARS_DELHI/NCR
3 weeks ago
Gurugram, India Tata Consultancy Services Full timeTCS IS HIRING FOR SERVICE DESK LEAD_8 TO 10 YEARS EXP FOR GURUGRAM LOCATIONJD FOR REFERENCE:Job DescriptionThe Service Desk Lead oversees daily operations of the service desk, ensuring timely resolution of incidents and requests, managing team performance, and maintaining high customer satisfaction.Main ActivitiesManage and supervise Service Desk team...
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Service Desk Lead_8 TO 10 YEARS_DELHI/NCR
3 weeks ago
Gurugram, India Tata Consultancy Services Full timeTCS IS HIRING FOR SERVICE DESK LEAD_8 TO 10 YEARS EXP FOR GURUGRAM LOCATIONJD FOR REFERENCE:Job DescriptionThe Service Desk Lead oversees daily operations of the service desk, ensuring timely resolution of incidents and requests, managing team performance, and maintaining high customer satisfaction.Main ActivitiesManage and supervise Service Desk team...
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Service Desk Lead_8 TO 10 YEARS_DELHI/NCR
3 weeks ago
Gurugram, India Tata Consultancy Services Full timeTCS IS HIRING FOR SERVICE DESK LEAD_8 TO 10 YEARS EXP FOR GURUGRAM LOCATION JD FOR REFERENCE: Job Description The Service Desk Lead oversees daily operations of the service desk, ensuring timely resolution of incidents and requests, managing team performance, and maintaining high customer satisfaction. Main Activities Manage and supervise Service Desk team...
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Service Desk Lead_8 TO 10 YEARS_DELHI/NCR
3 weeks ago
Gurugram, India Tata Consultancy Services Full timeTCS IS HIRING FOR SERVICE DESK LEAD_8 TO 10 YEARS EXP FOR GURUGRAM LOCATION JD FOR REFERENCE: Job Description The Service Desk Lead oversees daily operations of the service desk, ensuring timely resolution of incidents and requests, managing team performance, and maintaining high customer satisfaction. Main Activities - Manage and supervise Service Desk team...
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Service Desk Lead_8 TO 10 YEARS_DELHI/NCR
3 weeks ago
Gurugram, India Tata Consultancy Services Full timeTCS IS HIRING FOR SERVICE DESK LEAD_8 TO 10 YEARS EXP FOR GURUGRAM LOCATION JD FOR REFERENCE: Job Description The Service Desk Lead oversees daily operations of the service desk, ensuring timely resolution of incidents and requests, managing team performance, and maintaining high customer satisfaction. Main Activities Manage and supervise Service Desk team...
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Booking & Front Desk Manager
1 hour ago
Gurugram, India The Clay Company Full timeCompany DescriptionThe Clay Company is a ceramics studio based in New Delhi and Gurugram, specializing in pottery classes and small batch ceramics for retail and hospitality. The company has a strong focus on creativity, inclusivity, and delivering exceptional experiences to its customers. With a team of like-minded individuals, The Clay Company aims to...
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Booking & Front Desk Manager
5 hours ago
Gurugram, India The Clay Company Full timeCompany DescriptionThe Clay Company is a ceramics studio based in New Delhi and Gurugram, specializing in pottery classes and small batch ceramics for retail and hospitality. The company has a strong focus on creativity, inclusivity, and delivering exceptional experiences to its customers. With a team of like-minded individuals, The Clay Company aims to...
