Service Desk Lead_8 TO 10 YEARS_DELHI/NCR
3 weeks ago
TCS IS HIRING FOR SERVICE DESK LEAD_8 TO 10 YEARS EXP FOR GURUGRAM LOCATION JD FOR REFERENCE: Job Description The Service Desk Lead oversees daily operations of the service desk, ensuring timely resolution of incidents and requests, managing team performance, and maintaining high customer satisfaction. Main Activities - Manage and supervise Service Desk team members. - Ensure adherence to ITIL processes and SLAs. - Monitor ticket queues and prioritize critical issues. - Provide escalation support for complex incidents. - Conduct regular team meetings and performance reviews. - Maintain and update knowledge base articles. - Collaborate with other IT teams for issue resolution. - Generate and analyze service desk performance reports. - Drive process improvements and automation initiatives. Must-Have - Strong leadership and team management skills. - Expertise in ITSM tools (ServiceNow). - In-depth knowledge of ITIL framework. - Excellent communication and problem-solving skills. - Ability to handle high-pressure situations and escalations. - Experience in reporting and KPI management. Good to have - Experience with automation tools and scripting. - Knowledge of cloud platforms and remote support tools.
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Service Desk Lead_8 TO 10 YEARS_DELHI/NCR
3 weeks ago
Gurugram, India Tata Consultancy Services Full timeTCS IS HIRING FOR SERVICE DESK LEAD_8 TO 10 YEARS EXP FOR GURUGRAM LOCATIONJD FOR REFERENCE:Job DescriptionThe Service Desk Lead oversees daily operations of the service desk, ensuring timely resolution of incidents and requests, managing team performance, and maintaining high customer satisfaction.Main ActivitiesManage and supervise Service Desk team...
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Service Desk Lead_8 TO 10 YEARS_DELHI/NCR
3 weeks ago
Gurugram, India Tata Consultancy Services Full timeTCS IS HIRING FOR SERVICE DESK LEAD_8 TO 10 YEARS EXP FOR GURUGRAM LOCATIONJD FOR REFERENCE:Job DescriptionThe Service Desk Lead oversees daily operations of the service desk, ensuring timely resolution of incidents and requests, managing team performance, and maintaining high customer satisfaction.Main ActivitiesManage and supervise Service Desk team...
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Service Desk Lead_8 TO 10 YEARS_DELHI/NCR
3 weeks ago
Gurugram, India Tata Consultancy Services Full timeTCS IS HIRING FOR SERVICE DESK LEAD_8 TO 10 YEARS EXP FOR GURUGRAM LOCATIONJD FOR REFERENCE:Job DescriptionThe Service Desk Lead oversees daily operations of the service desk, ensuring timely resolution of incidents and requests, managing team performance, and maintaining high customer satisfaction.Main ActivitiesManage and supervise Service Desk team...
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Service Desk Lead_8 TO 10 YEARS_DELHI/NCR
3 weeks ago
Gurugram, India Tata Consultancy Services Full timeTCS IS HIRING FOR SERVICE DESK LEAD_8 TO 10 YEARS EXP FOR GURUGRAM LOCATION JD FOR REFERENCE: Job Description The Service Desk Lead oversees daily operations of the service desk, ensuring timely resolution of incidents and requests, managing team performance, and maintaining high customer satisfaction. Main Activities Manage and supervise Service Desk team...
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Service Desk Lead_8 TO 10 YEARS_DELHI/NCR
3 weeks ago
Gurugram, India Tata Consultancy Services Full timeTCS IS HIRING FOR SERVICE DESK LEAD_8 TO 10 YEARS EXP FOR GURUGRAM LOCATION JD FOR REFERENCE: Job Description The Service Desk Lead oversees daily operations of the service desk, ensuring timely resolution of incidents and requests, managing team performance, and maintaining high customer satisfaction. Main Activities Manage and supervise Service Desk team...
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Service Desk Lead
12 hours ago
Gurugram, India Tata Consultancy Services Full timeJob Role: Service Desk LeadLocation: GurgoanExperience: 8-10 YearsResponsibilities:Manage and supervise Service Desk team members.Ensure adherence to ITIL processes and SLAs.Monitor ticket queues and prioritize critical issues.Provide escalation support for complex incidents.Conduct regular team meetings and performance reviews.Maintain and update knowledge...
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Service Desk Lead
16 hours ago
Gurugram, India Tata Consultancy Services Full timeJob Role: Service Desk LeadLocation: GurgoanExperience: 8-10 YearsResponsibilities:Manage and supervise Service Desk team members.Ensure adherence to ITIL processes and SLAs.Monitor ticket queues and prioritize critical issues.Provide escalation support for complex incidents.Conduct regular team meetings and performance reviews.Maintain and update knowledge...
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Service Desk Lead
9 hours ago
Gurugram, India Tata Consultancy Services Full timeJob Role: Service Desk LeadLocation: GurgoanExperience: 8-10 YearsResponsibilities:Manage and supervise Service Desk team members.Ensure adherence to ITIL processes and SLAs.Monitor ticket queues and prioritize critical issues.Provide escalation support for complex incidents.Conduct regular team meetings and performance reviews.Maintain and update knowledge...
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Service Desk Lead
2 weeks ago
Gurugram, India Tata Consultancy Services Full timeROLE : Service Desk Lead Exp : 8 to 10 Location : Gurgaon JD: Manage and supervise Service Desk team members. Ensure adherence to ITIL processes and SLAs. Monitor ticket queues and prioritize critical issues. Provide escalation support for complex incidents. Conduct regular team meetings and performance reviews. Maintain and update knowledge base articles....
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Service Desk Lead
2 weeks ago
Gurugram, India Tata Consultancy Services Full timeROLE : Service Desk Lead Exp : 8 to 10 Location : Gurgaon JD: Manage and supervise Service Desk team members. Ensure adherence to ITIL processes and SLAs. Monitor ticket queues and prioritize critical issues. Provide escalation support for complex incidents. Conduct regular team meetings and performance reviews. Maintain and update knowledge base articles....
