Front Desk Staff

3 months ago


jaipur, India Sowere Technologies and Innovations Pvt Ltd. Full time
  • Customer Service:
  • Greeting visitors and guests with a friendly and welcoming attitude.
  • Responding to inquiries and providing helpful information.
  • Handling complaints and resolving issues in a professional manner.
  • Communication:
  • Excellent verbal and written communication skills.
  • Ability to convey information clearly and concisely.
  • Active listening to understand and address guest needs.
  • Multitasking:
  • Managing multiple tasks simultaneously, such as answering phones, handling check-ins, and assisting with guest requests.
  • Prioritizing and organizing tasks efficiently.
  • Organization:
  • Keeping the front desk area tidy and organized.
  • Managing reservations and scheduling appointments accurately.
  • Computer Proficiency:
  • Familiarity with hotel management software or reservation systems.
  • Basic knowledge of office software for tasks such as email communication and document preparation.
  • Problem-Solving:
  • Quick thinking to address unexpected challenges or guest issues.
  • Finding solutions to ensure guest satisfaction.
  • Professionalism:
  • Maintaining a polished appearance and professional demeanor.
  • Adhering to company policies and standards.
  • Adaptability:
  • Flexibility to handle a variety of tasks and adapt to changing circumstances.
  • Ability to work well under pressure.
  • Attention to Detail:
  • Ensuring accuracy in guest information and reservation details.
  • Paying attention to small details that contribute to a positive guest experience.
  • Teamwork:
  • Collaborating with other staff members to ensure smooth operations.
  • Willingness to assist colleagues when needed.
  • Time Management:
  • Efficiently managing time to complete tasks promptly.
  • Being punctual and reliable in fulfilling responsibilities.
  • Cash Handling:
  • Handling financial transactions accurately and securely.
  • Reconciling cash drawers and maintaining financial records.
  • Conflict Resolution:
  • Resolving conflicts or disagreements with guests diplomatically.
  • Knowing when to escalate issues to management.
  • Language Skills:
  • Proficiency in additional languages can be beneficial, especially in multicultural environments.



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