Duty Manager

7 days ago

Delhi, India Max Healthcare Full time

Role & responsibilities

JOB DESCRIPTION

I. JOB DETAILS

Job Title

Duty Manager Front Office

Reporting Supervisor

Head – Front Office /IP Billing

II. JOB PURPOSE

To generate and maintain systems, to efficiently manage Front Office responsibilities and to achieve high standards of efficiency and customer satisfaction .

III. KEY RESPONSIBILITIES

  • Patient/ Customer Care
    1. To resolve day to day patients / visitors complaints and manage the total Customer Experience Questionnaires dissemination process.
    1. To be able to handle Patients, their Attendants and Families including VVIPs
  • 3. To efficiently run departmental operations with maximum degree of Patient Centricity.
    1. To be available at functional areas for Patient contact at all duty hours
  • Process Orientation/ Documentation
    1. To effectively implement policies, procedures through Front Office personnel.
    1. To daily supervise front office services and staffing.
    1. To ensure accurate patient invoicing, billing, refunds etc. and resolves all problems associated with patient billing.
  • 7.To have complete orientation of Operating software of Hospital.
    1. Comply with the service quality Process, environmental & occupational issues & policies of the respective area.
    1. To have complete Awareness about Disaster Management Programme (DMP) of the hospital.
  • People Orientation
    1. To ensure efficient functioning of Front Office personnel/ processes/ systems.
    1. To ensure FO Teams' awareness and readiness towards emergency patient handling roles.
    1. To coordinate with diagnostic and treatment activities to achieve high customer satisfaction levels with services.
    1. To coordinate with medical staff and other departments on behalf of Front Office Team.
  • Cost & Revenue
    1. To effectively utilize Hospital Information System, EPABX system and other software provided,
    1. To be aware and develop cost efficient operations for the Department
  • Discipline
    1. To conduct & coordinate training programs for front office team on process, policy & services.
    1. To be well groomed, punctual & adhere to company policies and practices.

IV. KEY PERFORMANCE INDICATORS

  • IPD Bill dispatch TAT within 4 days in 90% cases. OP patient satisfaction scores for billing above MHC targets.
  • PHP TAT as per the standards laid down in Processes in 90% cases.
  • 95% Compliance with planned training by the department.
  • Less than 1% error in billing and payment recovery.

V. JOB REQUIREMENTS

Minimum Qualifications

  • Graduation. Preferably with PG Diploma in Hospital Management.

Experience

  • 4-6 years of healthcare experience in the relevant work.

Language Skills

  • English
  • Hindi

Behavioural Skills

  • Lead by example
  • Progressive attitude
  • People management

Self motivated

VI. KEY INTERACTIONS

Key Internal Contacts

Key External Contacts

  • Head- Front Office/IP Billing

  • All Departments

  • Patients and Customers

  • In-room Patients and attendants
  • External Service Providers

Preferred candidate profile

  • Human Resources Intern

    7 days ago

    Delhi, India Delhi Duty Free Full time

    Company Description Delhi Duty Free is India's largest duty-free retail space operating at Terminal 3 of the Indira Gandhi International Airport. Owned by GMR Airports Limited, Delhi Duty Free is recognized for managing and operating the Duty Free Shops at one of the world's largest single terminal buildings. With India's progressive economy, Delhi Duty Free...

  • Night Manager On Duty

    2 days ago

    Delhi, Delhi, India Motherhood Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionMotherhood is a specialty hospital chain with 23 Hospitals across 11 cities in India that provides world-class comprehensive women and child health care in a homely and comfortable environment. Known for our compassionate and efficient service, we are committed to enhancing every aspect of a woman's life. Our hospitals offer holistic care...

  • Night Duty Manager

    2 days ago

    Delhi, Delhi, India BLK Max Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Role & responsibilitiesEnquiring about all the security staff, as well as other hospital staff, to make sure that all the stations are ready to serve patients and to provide support to the doctors on duty.Addressing all major hand-over issues received from the day time in-charge which may need to be resolved at nightPerforming regular and spot-check of all...

  • Duty Manager

    10 hours ago

    Delhi, Delhi, India Foxoso Hospitality Pvt Ltd Full time ₹ 30,000 - ₹ 60,000 per year

    Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.Ensures guest and employee...

  • Duty Manager

    2 weeks ago

    Delhi, Delhi, India Max Healthcare Full time

    Job DescriptionKEY RESPONSIBILITIESPatient/ Customer Care- To resolve day to day patients / visitors complaints and manage the total Customer Experience Questionnaires dissemination process.- To be able to handle Patients, their Attendants and Families including VVIPs- To efficiently run departmental operations with maximum degree of Patient Centricity.- To...

  • Hotel Duty Manager

    2 weeks ago

    Delhi, Delhi, India Foxoso Hospitality Pvt Ltd Full time ₹ 2,20,000 - ₹ 2,50,000 per year

    Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.Ensures guest and employee...

  • Duty Manager – Front Office

    2 days ago

    Janakpuri New Delhi, New Delhi, India Naukri Hospitality Jobs Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    We are looking for a skilled Duty Manager to lead our Front Office team at Hyatt Centric Janakpuri. The ideal candidate will have 4-6 years of experience in the hospitality industry, with a strong background in front office operations and management.Roles and ResponsibilityManage daily front office operations, ensuring seamless check-in and check-out...

  • ▷ High Salary: Duty Manager

    1 week ago

    Delhi, India Max Healthcare Full time

    Job Description KEY RESPONSIBILITIES Patient/ Customer Care - To resolve day to day patients / visitors complaints and manage the total Customer Experience Questionnaires dissemination process. - To be able to handle Patients, their Attendants and Families including VVIPs - To efficiently run departmental operations with maximum degree of Patient...

  • General Duty Assistant Trainer

    2 weeks ago

    Karol Bagh, Delhi, Delhi, India Lakshya Jeevan Jagriti Full time

    **GDA JOB/WORK LOCATION** Karol Bagh **DESCRIPTION** Introduction to Healthcare Systems Broad functions of Patient Care Assistant Introduction to Human Body - Structure & Function Personnel Hygiene & Professional Behaviour Bio Medical Waste Management Emergency Medical Response Body Mechanics Positioning/Transferring/Mobility of patients Observing...

  • Duty Doctor

    2 weeks ago

    Delhi, Delhi, India Health Basix Full time

    o Serving as clinical Advisor, Overseeing Clinical Trials - General healthcare/ awareness / training sessions for the Staffs - Conduct a hygiene inspection of the School Health Clinic - Conduct regular audits of the School Clinic - Medicine management at the school - Reports and communication management - Prescribing medication for general health improvement...