TechStop Support Specialist

4 weeks ago

Delhi, India Levi Strauss & Co Full time
JOB DESCRIPTION

Our team support LS&Co. personnel, including video conferencing services, conference room technology, digital signage, collaboration tools, and more. We work closely with our Corporate Communications, Workplace, and Video Production teams to broadcast events and messaging to other offices and remotely around the world.This role will be responsible to operate preventive maintenance programs, overseeing problem management, performing root cause analysis and corrective action plans for all IT equipment as required.About the Job5+ years of experience in an end-user support role, including experience providing technical assistance to Executives or other VIPsA strong desire to grow technicallyExperience with MS Teams and Microsoft Teams Room devices is critical.Certified in Microsoft 365, focused on Crestron strongly preferredExperience with integrating multiple SaaS products togetherA naturally strong diagnostic/troubleshooting process, with significant experience troubleshooting conference room and office AV technologyA naturally calm and empathetic demeanor under pressure, combined with the ability to concurrently solve multiple issues in real-timeExperience with video or audio production for live events preferredExcellent understanding of home office video conferencing or streaming technologiesThe desire to "automate everything," combined with the ability to rapidly learn the technical skills necessary to do soThe ability to clearly communicate complex technical topics to a wide range of employees in both verbal and written formA strong desire to grow technicallyStrong hands-on familiarity with MacOS & Windows troubleshooting and administration a mustPosition Expectations:Provide Best-in-class, quality, hands on AV support services through all available channels, meeting or exceeding expectations at every opportunity, with exceptional customer follow up.Support a wide range of technology equipment, solutions and devices for both hardware and software including AV equipment, understanding AV/ VC infrastructure (hardware and software), AV/VC support experience (set up/ testing/configuration/ operation and troubleshooting of equipment and devices) plus general IT/Networking knowledge. and other miscellaneous AV related equipment or cablingConfigure, deploy, and maintain end-user hardware and conference room devices, automating the process wherever possibleProvide support for audio/visual systems, both day-to-day as well as support for company meetings and eventsWork closely with the Executive Team to facilitate local meetingsHelp LS&Co. Executives and Executive Assistants maximize their abilities through the effective use of technology: investigate their issues and perform hands-on troubleshooting if necessaryProvide exceptional support to executives and other company VIPsBe a strong technical voice within the organization by providing training for colleagues and developing self-service resources where possibleHelp ensure that the tools our colleagues use to collaborate not only work, but work together in an efficient mannerParticipate in on-call support rotations; be available for off-hour maintenance and upgradesFunction as on-premises liaison for AV contractors during office builds and upgradesMaintain detailed documentation of work completed, using the information gathered to develop self-service knowledge bases and improved user guidesThe TechStop Support Technician will be successful in this role when they can execute the following strategic tasks/responsibilities:Maintain an accelerated personal growth path:In 3 months, you'll be fully up to speed on the services and technologies we deploy and maintain, having the ability to independently handle day to day AV tasksWithin 6 months you'll be actively developing novel solutions to inefficient processes and problemsBy 12 months you'll be thinking largely in terms of efficiency and have the skills necessary to execute on your ideas.Customer Service: Provide an unparalleled customer experience by offering top-notch technical support, creating easy to follow self-service resources, and workflow automations for our Executive and Executive Assistants.Communication: Successfully communicate team challenges and support solutions internally and externally, while having the ability to communicate complex technical issues simply and convincingly to a wide range of audiencesResearch: Collect and analyze feedback from both our internal customers as well as our systems to better understand our Executive and Executive Assistants needs and inform automation/optimization effortsResponsible for building and maintaining an executive calendar as it relates to critical meetings and events, ensuring IT is pro-actively testing and supporting these.About You:Polished, professional demeanor and exceptional poise under pressureHave professional appearance and demeanorCollaborative mindset, strong sense of ownership and impeccable customer service skillsPositive and personable with strong interpersonal skills and an upbeat, “can do” attitudeExperience in supporting multiple senior leaders simultaneouslyAdept at working with different personality types and leadership stylesExcellent communication skills (phone manners, listening skills, and follow-up skills)Expert knowledge and experience configuring and troubleshooting Apple devicesExperience with Windows and Mac desktops and laptops, HP Network and local printers and scanners.Experience with Microsoft Office for Mac and Windows 2016, 2019, and Office 365 functionality and troubleshooting basic connectivity issuesWorking knowledge of Service Now for Asset Management and ticketingExperience in providing mobile device supportApple certifications highly desirable (ACMT) (MIB)JAMF experienceSpecialist at Video Conferencing technologiesAble to maintain confidentiality and privacyApple and Windows Certifications a plus.

LOCATION

Bengaluru, IndiaFULL TIME/PART TIME

Full timeCurrent LS&Co Employees

  • IT Support Specialist

    2 weeks ago

    Delhi, Delhi, India Agensi Pekerjaan BTC Sdn Bhd Full time

    Job DescriptionOpen Position: IT Support Specialist (Legal Firm)A Legal Firm company is currently hiringIT Support Specialistto join them in their Kuala Lumpur office.Key responsibilities include:Holds Bachelor's degree in Information Technology is preferred.Troubleshoots, diagnoses problems, implements corrective action procedures in other computer-related...

  • Business Intelligence Manager

    3 weeks ago

    Delhi, India ScS - Sofa Carpet Specialist Full time

    Department IT Employment Type Full Time Location Sunderland - Customer Support Centre Workplace type Hybrid Compensation £, / year Reporting To Head of Business ReportingWhat does the role involve?Who are we looking for?What’s in it for you?About ScS – Sofa Carpet SpecialistWe are one of the UK’s leading sofa and carpet specialists, and you can find...

  • Software Support Specialist

    1 month ago

    Delhi, India Flintex Consulting Pte Ltd Full time

    Job DescriptionThe Right Individual:The ideal candidate will be expected to provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems. We are looking for a Software Support Specialist to assist our customers with technical problems when using our products and services. Your responsibilities include resolving...

  • LCL Operations Specialist

    7 days ago

    New Delhi, India Meta Support Full time

    Hello, LCL Operations Specialists!My name is Qasim Shahbaz and I’m an Ecommerce Supply Chain Consultant & the founder of NTMK Logistics.About the company:NTMK Logistics is a growing logistics provider, offering end-to-end supply chain solutions to customers around the world. Our company is built on the foundation of our experienced and dedicated team of...

  • Software Support Specialist

    2 weeks ago

    Delhi, Delhi, India Flintex Consulting Pte Ltd Full time

    Job DescriptionThe Right Individual:The ideal candidate will be expected to provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems. We are looking for a Software Support Specialist to assist our customers with technical problems when using our products and services. Your responsibilities include resolving...

  • Customer Support Specialist

    4 weeks ago

    Delhi, India Bottomline Full time

    Position Title: ​Customer Support Specialist ​Department: ​50300​ Reports To: ​Client Services Manager​FLSA: ​Non-exempt​ Job Family: ​Administrative ​EEOC: ​5 - Administrative Support Workers​Position Summary:The Paymode-X Customer Support Specialist position is a full-time permanent position. The majority of the Customer Support...

  • Customer Support Specialist

    2 weeks ago

    Delhi, India Bottomline Full time

    Why Choose Bottomline?Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If...

  • L1 Support Specialist

    3 days ago

    Delhi, India OnebyZero Pte Ltd. Full time

    Job DescriptionThe L1 Support Specialist is pivotal in maintaining the operational integrity of business-critical software applications for our clients. The role demands proactive monitoring and regular assessment of system health encompassing software, hardware, and network infrastructures. The goal is to maximize uptime and productivity for business users....

  • Customer Support Specialist

    2 weeks ago

    Delhi, Delhi, India Bottomline Full time

    Position Title: ​Customer Support Specialist ​Department: ​50300​ Reports To: ​Client Services Manager​FLSA:​Non-exempt​ Job Family: ​Administrative ​EEOC:​- Administrative Support Workers​Position Summary:The Paymode-X Customer Support Specialist position is a full-time permanent position. The majority of the Customer Support...

  • Customer Support Specialist

    7 days ago

    New Delhi, India Apna Jobs (Delhi & NCR) Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • LCL Operations Specialist

    1 week ago

    New Delhi, India Meta Support Full time

    Hello, LCL Operations Specialists!My name is Qasim Shahbaz and I’m an Ecommerce Supply Chain Consultant & the founder of NTMK Logistics.About the company:NTMK Logistics is a growing logistics provider, offering end-to-end supply chain solutions to customers around the world. Our company is built on the foundation of our experienced and dedicated team of...

  • LCL Operations Specialist

    1 week ago

    new delhi, India Meta Support Full time

    Hello, LCL Operations Specialists! My name is Qasim Shahbaz and I’m an Ecommerce Supply Chain Consultant & the founder of NTMK Logistics. About the company: NTMK Logistics is a growing logistics provider, offering end-to-end supply chain solutions to customers around the world. Our company is built on the foundation of our experienced and dedicated team...

  • Infrastructure Support Specialist

    1 week ago

    Delhi, India Bechtel Corporation Full time

    Position SummaryThe Infrastructure Support specialist will work with a geographically distributed group of support staff who provide support services and technical capabilities for a complex, large-scale, hybrid cloud and on-prem infrastructure. This position will serve as the point of contact between Infrastructure Support and other IT functions and...

  • IT Sales Support Specialist

    2 weeks ago

    Delhi, Delhi, India SoftwarePac LLC Full time

    Position Overview:We are looking for a meticulous and proactive IT Sales Support Specialist with outstanding English language skills to join our dynamic sales team. The perfect candidate will be in charge of creating quotes, handling client outreach, and making calls to support our sales efforts. This position plays a crucial role in ensuring smooth...

  • Customer Support Specialist

    2 weeks ago

    Delhi, Delhi, India Dawar Consulting, Inc. Full time

    Job DescriptionOur client, a world leader in life sciences and diagnostics, is looking forCustomer SupportSpecialist.Kindly have a look at the details below and let me know if you are interested.Job Title: Customer SupportSpecialist Indianapolis, INJob Duration:Long Term Contract(Possibility Of Extension)Company Benefits include:Healthcare (Medical, Dental,...

  • Customer Support Specialist

    6 days ago

    Delhi, India Dawar Consulting, Inc. Full time

    Job DescriptionOur client, a world leader in life sciences and diagnostics, is looking for aCustomer SupportSpecialist.Kindly have a look at the details below and let me know if you are interested.Job Title: Customer SupportSpecialist- Indianapolis, INJob Duration: Long Term Contract(Possibility Of Extension)Hours during training 8 a.m. - 5 p.m.Actual shift...

  • Peer Support Specialist

    2 weeks ago

    Delhi, Delhi, India Parents Anonymous Full time

    Job Description Parents Anonymous Inc. is searching for qualified and dedicated Peer Support Specialists to join the team for the new United Mental Health Promoters (UMHP) program in the broader Antelope Valley, California region. Take a moment to go over the job requirements below to see if you're the ideal match for this exciting opportunity. This role is...

  • IT Support Specialist

    2 weeks ago

    Delhi, Delhi, India Norstella Full time

    Role IT Support SpecialistLocation India, Remote (Work from anywhere in India)Minimum Qualification B. Tech. (or equivalent) from an accredited institutionIndicative Experience 5+ yearsDomain Preferably life-sciences / pharmaCustomer Profile Captive research and development pods for a $ 500 million group of pharma data research companies that help patients...

  • Support Specialist

    3 days ago

    Delhi, India POWER BRIDGE SYSTEMS PRIVATE LIMITED Full time

    Job DescriptionJob SummaryWe are seeking a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support Specialist. In this role, you will be responsible for managing hardware activities for all GEO regions, including coordination of hardware returns, shipments, replacements, etc. Additionally, you will provide...

  • Peer Support Specialist Trainer

    2 weeks ago

    Delhi, Delhi, India Parents Anonymous Full time

    Job DescriptionParents Anonymous Inc. to find a passionate candidate to fill theirMediCal Peer Support Specialist Trainer.This position does require you to be in the Los Angeles area. There are part-time and full-time positions available for this position.FT: up to 40 hours Per Week, Hourly, Schedule: Monday - Friday, 8:00am-5:00pmPT: up to 24 hours Per...