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Customer Support Specialist

3 months ago

Delhi, India Dawar Consulting, Inc. Full time
Job DescriptionOur client, a world leader in life sciences and diagnostics, is looking for a

Customer Support

Specialist

.

Kindly have a look at the details below and let me know if you are interested.

Job Title: Customer Support

Specialist

- Indianapolis, INJob Duration: Long Term Contract(Possibility Of Extension)Hours during training 8 a.m. - 5 p.m.Actual shift 12 p.m. - 9 p.m.Company Benefits include:Healthcare (Medical, Dental, & Vision)

Paid Sick leave

401k (with 2% employer match)

Key Responsibilities:

Act as the primary point of contact for service representatives, addressing inquiries and troubleshooting issues related to resource dispatching, case creation, spare parts availability, and distribution.

Provide phone support to field representatives.

Maintain excellent workload management, balancing multiple tasks efficiently while ensuring a high level of quality in a fast-paced environment.

Communicate proactively and effectively with teammates, stakeholders, leadership, and other colleagues.

Maintain documentation according to established guidelines.

Qualifications:

Associate’s Degree with at least 2 years of previous customer service experience or more than 3 years of previous customer service experience.

Ability to handle multiple functions simultaneously.

Intermediate computer skills, including the ability to perform some advanced functions within various software packages.

Ability to develop expert product knowledge for areas of responsibility.

Previous experience with SAP and Salesforce.

If interested, please share your availability and updated resume at  , reagents, "digital PCR", biomarker