Technology Support Associate

6 days ago

Mumbai, India JPMorganChase Full time

JOB DESCRIPTION

Empower client success through expert technical support, process innovation, and continuous improvement in transmission services.

Job Summary

As a Transmission Support Specialist within the Transmission Support Team, you will provide comprehensive technical and transactional support via phone and email. You will be responsible for completing daily tasks, leading and participating in departmental projects, and driving continuous improvement to better serve clients and internal partners. This role challenges you to learn new skills, challenge the status quo, and contribute to the team's evolution.

Job Responsibilities

  • Own and resolve client and internal partner inquiries received via phone, email, and internal case transfer in a timely manner.
  • Accurately document and follow up on all inquiries, ensuring thorough and timely communication.
  • Deliver exceptional client experiences while maintaining business requirements and advocating for client needs.
  • Escalate issues promptly, adhering to defined escalation procedures and ensuring resolution.
  • Provide telephone hotline and email support to JP Morgan Access users, including proactive outreach to address processing errors or platform changes.
  • Monitor the group mailbox, assign email inquiries for investigation, and manage case volumes and aging according to the playbook.
  • Partner with leadership, team members, and business partners to resolve client issues, support policy and training development, and participate in special projects.

Required Qualifications, Skills and Capabilities

  • Strong communication skills with the ability to deliver clear and concise information via phone, email, and chat.
  • Demonstrated ability to manage multiple tasks, prioritize effectively, and ensure timely completion of responsibilities.
  • Proven experience in case management, including documentation, follow-up, and escalation.
  • Ability to independently develop business and application knowledge to maintain effectiveness in the role.

Preferred Qualifications, Skills and Capabilities

  • Experience providing technical or transactional support in a financial services environment.
  • Familiarity with JP Morgan Access or similar platforms and related product knowledge.
  • Background in training delivery, such as new hire or product upskill training.
  • Track record of contributing to process improvements and coaching peers on technical or product knowledge.

ABOUT US

  • Technology Support Associate

    3 weeks ago

    Mumbai, Maharashtra, India JP Morgan Chase & Co. Full time

    Job DescriptionThere's nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.As a Technology Associate in Corporate and Investment Banking (CIB) Technology, under the Payments Technology team, you will ensure...

  • Technology Support, Associate

    2 days ago

    Mumbai, Maharashtra, India JPMorganChase Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    JOB DESCRIPTIONServe as an emerging member of an 55IP Global Application (Tech / Production) Support team to provide technical assistance to 55IP and JPMorgan clients.You're ready to gain the skills and experience needed to grow within your role and advance your career — and we have the perfect opportunity for you.As a Technical Support Engineer II at...

  • Associate - Information Technology

    2 weeks ago

    Mumbai, Maharashtra, India KNAVCPA Full time

    **Job Description / Responsibilities** We are currently seeking an Associate skilled Information Technology team. - Resolving technical issues: responsible for diagnosing and resolving technical problems reported by end-users. (debug the Hardware & software issue) - Incident management: You’ll work closely with other IT support teams to ensure timely...

  • Technology Product Support, Aladdin Client Experience, Associate

    4 days ago

    Mumbai, Maharashtra, India BlackRock Investments Full time

    **Technology Product Support, Aladdin Client Experience, Associate**: **Location**: **Mumbai, Maharashtra** Team: **Client Service** Job Requisition #**:R255676** Date posted**:Aug. 26, 2025

  • Aeries Technology

    3 weeks ago

    Mumbai, Maharashtra, India AERIES TECHNOLOGY Full time

    Position : Assistant Manager Finance (General Ledger)Experience : 4-5 years post : Corporate FinanceQualification : Qualified CALevel : Full TimeLocation : MumbaiShifts (if any) : 11:00AM onwards (candidate should be flexible to work as per business requirement)About Aeries:Aeries Technology is a Nasdaq listed global professional services and consulting...

  • Technology Support Associate

    4 days ago

    Mumbai, Maharashtra, India JPMorganChase Full time

    **JOB DESCRIPTION** **Job responsibilities** - Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability - Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools - Identify issues for escalation and communication, and provide solutions to...

  • Technical Support Associate

    6 days ago

    Mumbai, India Lrn Technology Content Solutions Full time

    Position: Technical Support Associate Location: Goregaon, Mumbai About the role: LRNs L1 support team is at the centre of operations. We assist customers with any requests or questions they might have with respect to our product. We also work with customers program administrators, stakeholders, and internal customers closely. Our responsibilities include...

  • Support Associate

    2 days ago

    Mumbai, India Datastraw Full time

    As a Support Associate, you will be responsible for understanding, handling, and coordinating the entire customer support journey for our clients, and delivering an exceptional support experience. **You must have impeccable reading, writing, and communication (English) skills & hands-on Excel skills** **Responsibilities** - Identifying customer needs and...

  • Senior associate technology

    2 weeks ago

    Mumbai, Maharashtra, India Taskify Full time

    About the RoleWe are seeking a Senior Associate – Technology (B2 B Commerce Cloud) with strong Salesforce expertise to join our high-performing technology team. The role involves working with global clients across industries to design, develop, and deliver scalable Salesforce-based solutions. You will lead requirement analysis, solution architecture, and...

  • Technical support engineer

    11 hours ago

    Navi Mumbai, India MSX International Full time

    Title: Technical Support Engineer - Associate Purpose of the Position: Provide technical support to users for a wide range of computer-related issues. Actively partnering with team members, regional stakeholders, and local markets, you will play a key role in delivering technical support for the Local and Global Markets. You will receive incoming calls...