Customer Success Specialist

2 weeks ago


Bengaluru, India Metaforms Full time

CTC : Upto 23 LPALocation : Bengaluru, IndiaFull-time | Immediate start preferredAbout MetaformsMetaforms is an AI-powered automation platform for market research. We build tools that speed up workflows in survey programming, bidding, and operations. Our clients are global research firms and tech platforms.We're building a team of high-agency, execution-first individuals who get things done.This is a high-impact, customer-facing business role at a startup that just raised $9M in Series A funding.You’ll work directly with our users, influence product, and drive outcomes fast.What we're looking for:1+ year of experience in a fast-moving role (CS, ops, product, growth, etc.)Deep understanding of customer success principles, methodologies, and best practices.Excellent communication, interpersonal, and presentation skills, with the ability to effectively communicate with customers at all levels.Experience with CRM and customer success platforms (e.g. Attio or Hubspot)Customer-centric mindset with a passion for delivering exceptional customer experiences.You're probably someone who:Cares deeply about outcomes, not just processesLearns new tools just to get things done fasterHandles customer pressure with clarity and confidenceWhat you'll do:Own customer relationships and their successWork across functions — product, engg, ops — to unblock issuesUnderstand product deeply and advocate for user needsPush projects across the finish line, again and againWhy join us:Real ownership and visibility — no bureaucracyLearn faster than you ever have beforeInterested? Apply here : 



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