NetApp Storage/Dell EMC field Support Engineer

18 hours ago

Cochin, Kerala, India Tata Elxsi Full time

Tata Elxsi is truly your Home to a billion possibilities. We believe in opportunities for everyone - to be bold, curious and seek to shape the future. Explore what is possible, discover what you love to do and find accelerated paths for growth. At Tata Elxsi YOU MATTER

We are seeking a skilled and motivated NetApp Storage/Dell EMC Field Support Engineer to join our team.

Location : Kochi

Mode : Permanent

Experience : 5 to 10 years

Role & Responsibilities

  • Responsible for providing technical support and expertise in managing, maintaining, and troubleshooting NetApp/Dell EMC storage systems.
  • Technical Support: Provide L1 and L2 support for NetApp storage systems, diagnosing and resolving technical issues in a timely manner. Trouble shooting Issues and replace fails components.
  • Storage Management: Installing, configuring, and troubleshooting NetApp storage systems, including Data ONTAP and firmware upgrades. Oversee the support of NetApp storage solutions, ensuring they are optimized, secure, and aligned with business requirements.
  • Performance Monitoring: Monitor storage system performance, manage capacity planning, and perform performance tuning to ensure maximum uptime and reliability.
  • Storage Provisioning: Allocating storage resources, managing capacity planning, and ensuring efficient storage utilization.
  • Backup and Recovery: Implement and manage data protection strategies, ensuring the availability and integrity of backups and disaster recovery processes.
  • Customer Interaction: Work closely with customers to understand their storage needs, provide technical guidance, and ensure a high level of customer satisfaction.
  • Documentation: Maintain detailed documentation of storage configurations, processes, procedures, and troubleshooting guides.
  • Collaboration: Collaborate with other IT teams to ensure smooth integration and operation of storage infrastructure with other enterprise systems.
  • 24x7 Ready to visit customer place for deployment and SOW Deliverables.

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