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Windows Engineer L1
3 weeks ago
Job Description
Position: Windows Administrator – Level 1(Managed Services)
Purpose of Role:
To provide 2ndor 3rdlevel technical support to Brennan IT clients, engineers and staff; 1st level monitoring and technical support to Brennan IT clients and staff. To coordinate, collaborate and escalate incidents within established timelines.
To continuously improve the Efficiency and Excellence of Service Delivery as measured by Client Satisfaction ratings.
Key activities of the role include:
Administration of Windows Server Assessments and Backup Monitoring
Maintaining KMDB for client
Execution of maintenance items out of hours (Patching)
Out Of Hours server reboots & checks
Best Practice Customer Env. Assessment
Schedule Server Assessments and review of Event Log (for MS like CS)
Print server management
User and access management (password, user management, folder access, group policies, drive mapping, mail box management, delegation of rights)
Vendor Management (hardware and Software vendors – HP ,Dell, MS, VM, Citrix and others)
Endpoint Antivirus management and updates
On premises backup alert management and monitoring
Change management
Mitigation for penetration testing
Preparing reports
Experience:2 to 6 yrs. of experiencein Windows Server Administration / System Administration / Wintel Administration / IT Technical Support role for international clients, preferably in MS IT provider / IT Companies.
Key Competencies:
Demonstrable Industry based technical aptitude (e.g. Microsoft, Citrix, HP)
Industry based certifications
Tertiary qualifications
Advanced Industry based certifications
ITIL Service Management Foundation accreditation
Industry based technical certifications (e.g. Microsoft, Citrix, VMWare, EMC, HP)
Troubleshooting SCOM and SCCM agents
Essential Skills:
Windows Server 2012/2016, DNS, DHCP, Group Policy
Active Directory 2008 and above
Vmware / Virtualization (Hyper – V)
MS Exchange,O365, FSMO Roles
Desired Skills:
Skills in the following technologies
Experience in Intune Management
MS Azure
ServiceNow – Ticketing Tool
Microsoft Intune Management
Backup and Storage Platforms (ANY)
MCSE or MCITP Windows Server 2012 or higher
