Guest Relations Executive

7 days ago


Coimbatore, India JLL Full time
Guest Relation ExecutiveWork DynamicsWhat this job involvesTo be responsible for guest’s first impression of the organization, meet/greet and assist the client, guests, and visitors every day. Manage front office in accordance with company policies, procedures and processes. Achievement of defined key performance indicators and service level agreement targets.CompetenciesExcellent communication skills.Strong customer service drive.Outstanding problem solving skills.Able to work flexible hours.Quick learner and ability to motivate self.Proven working experience as a guest relation Executive.Confidently able to present to clients.Hands-on experience in using visitor management software and MS office.Strong team player within a customer service team environment.ResponsibilitiesKey Operations deliveryGreet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.Ensure Accenture specific processes/manuals is followedVisitor admission is properly authorizedMaintained visitor log book and book taxis if requiredAssisting with special needs for visitors with disabilities.Ensuring basic cleanliness of lobby, lifts and public area.Ensure the laptop details are scanned and check for Govt. ID’s.Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrivalClient safety and security protocols are followedDaily reconciliation & shredding of daily badges.Participate in Emergency Evacuation procedures including crisis management and business continuity.Location:On-site –Coimbatore, TN

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the tableJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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