Technical Analyst

2 weeks ago

Bengaluru, India Computacenter Full time

Technical Analyst - Asset Management Life on the team Are you passionate about ITIL Processes and ready to explore your capabilities? We are a rapidly growing team, and we support UK, Germany, US and other regions, managing various IT infra projects/ programs. We provide a platform which lets you explore and utilize your talent and skill into IT Asset Management as service domain. Team: GMS IN - DC Asset and Config Management, Digital Control Role: IT Asset Management Location - Bangalore What you’ll do Strong in the lifecycle of Hardware asset management (HAM) processes Possess end to end understanding in CMDB; preferably, having a prior understanding in defining and maintaining CMDB. Should possess managing remote asset management activities for external customers cut across in global locations. Perform verification and regular audits of CMDB information. Ensure the linkage between CMDB and ITIL Processes, such as Incident, Problem, Change, Service Catalogue and Financial Management are maintained and offer optimum value. Works with functional management, vendor management and contract management functions to review technology resources (hardware / software), configuration, and vendor purchase agreements. Establishes linkage with configuration management, budgeting and procurement processes to track asset acquisition, utilization, configuration and retirement of assets. Oversees the delivery of IT asset and configuration reports, including management reports (SLAs and KPIs) Shall also work closely with the customer/stakeholders to develop recommended practices and continual improvement around the IT asset management processes. Maintains working knowledge of IT asset and configuration management industry practices. Maintain IT asset and configuration management procedures and monitors compliance with IT asset management policies, procedures and standards. Performs IT risk assessments on key IT infrastructure assets, as needed. Implements procedures for information asset protection standards, as needed. Maintains and implements enterprise-wide infrastructure asset logging procedures. Periodically conduct change audit compliance to improve the overall effectives of the asset management process. What you’ll need We are looking for resource with minimum 4yrs to 7yrs experience in Asset Management. Good understanding of ITIL and service management principals. Excellent team worker, able to work in virtual global teams in a matrix organization. ITIL v3/v4 foundation certified (mandatory). Shall possess excellent soft skills as this is a direct client facing role. Open to learning ITIL Processes within DC. Willing to work on multiple accounts.

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