Senior Security Engineer

3 weeks ago

Navi Mumbai, Maharashtra, India Eventus Security Full time

Job Title: Senior Security Engineer

Job Location: Navi Mumbai

Experience: 3+yrs

Key Responsibilities:

  • Provide Tier 1 and Tier 2 technical support for Trend Micro products, including but not limited to:
  • Trend Micro Apex One and Vision One.
  • Deep Security and Vision One Pro.
  • Cloud App Security and Email Security for Exchange.
  • DDI/DDAN/Tipping Point/SMS/DDEI Appliance.
  • Monitor and respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Troubleshoot and resolve issues related to installation, configuration, malware removal, and system performance.
  • Escalate complex issues to Tier 3 or engineering teams as necessary, providing detailed logs and documentation.
  • Maintain accurate and detailed records of support interactions in the ticketing system (e.g., Zendesk, ServiceNow, Salesforce).
  • Follow incident management and escalation procedures to ensure SLAs and KPIs are met.
  • Work in rotating shifts to ensure 24/7 coverage, including weekends and holidays.
  • Stay up to date with product updates, patches, and emerging security threats.
  • Collaborate with internal departments (engineering, QA, product teams) to resolve issues and improve customer experience.

Requirements:

  • Experience: 3–5 years in a technical support or helpdesk role, preferably supporting antivirus or cybersecurity software.
  • Technical Skills:
  • Solid understanding of endpoint protection, firewalls, and malware analysis.
  • Familiarity with Trend Micro products is highly desirable.
  • Knowledge of Windows, macOS, and server environments.
  • Basic understanding of networking concepts (TCP/IP, DNS, VPNs).
  • Hands-on Trend Micro product knowledge
  • Certifications (preferred):
  • Trend Micro Certified Professional (TMCP) or other relevant certifications.
  • CompTIA Security+, Network+, or equivalent.
  • Soft Skills:
  • Excellent communication skills (verbal and written).
  • Strong problem-solving and critical thinking abilities.
  • Ability to work independently in a fast-paced, high-pressure environment.
  • Customer-focused attitude with a sense of urgency and ownership.

Please note: Designation would be finalized based on the Interview Evaluation.

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