Senior Technical services coordinator

Senior Technical Coordinator

Integrated Facilities Management – Leading Global Technology company

(India)

Here in India, we manage 23 sites, hosting over 130 people. 

Our client’s mission "to organize the world's information and make it universally accessible and useful" has helped it become one of the few companies in the world worth more than one trillion US dollars. 

The Asia Pacific region is an important part of our client’s success: occupying 65 offices across 13 countries. JLL helps our client achieve its ambitions by delivering the services and supporting the spaces that enable their business to thrive. 

Kick start your career by working in a team managing some of the world's most inspiring office spaces. With nearly 10 million square feet of office space across Asia, there is plenty of room to grow

The JLL account team has developed a unique culture, drawing and adapting from JLL and our client’s way of working and thinking.

What this job involves:

Providing onsite support

You will be the Site leads reliable resource on whom we can bank on for all technical expertise. You’ll achieve this by responsibly performing routine site checks and inspections to ensure all critical procedures and equipment management best practices are implemented and followed. Also we would look at your technical skills and suggest if any processes can be improved and implement cost saving measures. There will be questions that will arise while you are at the forefront and your contributions should be inline with team thoughts and motive.

You’ll also lend the team a big hand by providing admin support including front desk duties, basic housekeeping and appointment coordination. You’ll need to ensure we hit key performance indicators and meet our service level agreements.

Key aspects

Monitor day to day technical operations activity for the site.

Support to ensure adequate supply of materials including Electrical, plumbing, Carpentry 

Coordinate with the landlord team to ensure compliance with statutory regulations on fire, health and safety standards & building management

Coordinate with vendor staff & staff on site to ensure the smooth operation

Routinely inspect the building, have regular walk arounds and raise tickets for closure of the identified snags on a daily basis

Assess & analysis of the readings for weekly & monthly reports on M & E, covering the maintenance contracts, spare parts consumption, Incident reports, Improvement projects etc

 Support the asst manager- technical in identifying energy management, saving opportunities, risk management.

Client/Stakeholder Management 

Proactively engage stakeholders to ensure that on site client’s expectations are met though high levels of customer service

Build and develop effective client / stakeholder relationships across multiple levels of the organisation

Proactively understand the customers/ employees needs and act on them before being requested

Finance Management

Accurate billing and invoicing

Adherence to the monthly forecast

Invoice management.

Procurement & Vendor Management

Work on getting quotations as per site need

Sharing indents for monthly material supply

Zero stock out of situation

Other Key Activities

Participate in emergency evacuation procedures including crisis management and business continuity

Take readings for weekly & monthly reports on M & E, covering the maintenance contracts, spare parts consumption, Incident reports, Improvement projects etc

Energy management, saving opportunities, risk management & engineering systems audits

Preparing floor register for Health and Safety Issues for client 24/7 emergency call support and site attendance is require

Meeting the clients’ facilities needs

At JLL, we put client satisfaction at the front and centre of everything we do. If you share our values, we will be more than happy to work with you. In this role, you’ll be responsible for working closely with clients and suppliers onsite to identify the facility-related enquiries and requirements. Your planning and budgeting skills will also be vital to the job, as you’ll take part in the procurement of vendors and services from time to time. You’ll also lend the team a handy support including any basic duties required by the building , driving consistent improvements in implementation and service delivery.

Making everyone safe and risk-free

Do you value workplace safety? If so, you’ll be a perfect fit for the job. In this role, you will ensure everyone’s health and safety by keeping safe workplace procedures in place and order. Attention to detail combined with high level analytical skills are vital for success in this role, you’ll need to make qualitative and quantitative decisions along with expectations to carry out procedures always. At the same time, this role puts you on the first line of defence against risks. As such, you will help implement and manage risk management programs, disaster recovery and business continuity plans. You’ll also be expected to follow escalation and incident reporting procedures and comply with the firm’s guidelines and strategies.

Sound like you? To apply, you need to be a:

Enthusiastic and Evolving

Do you have prior experience in energy management, saving opportunities, risk management or other related fields? Do you have an understanding of local occupational health and safety requirements, critical facilities and vendor management? What we are looking at is A degree or a professional qualification in Engineering / Technical Services and a 2-3 years relevant experience would be an advantage . If you are knowledgeable in various Technical systems then You are the one who we’re looking for 

Team player

We at JLL have unmatched excellence that is only made possible by team work—a core value we want you to possess. Likewise, you must have a proven track record of flawless Project Initiation and execution, all while following company standards and procedures. As the Technical Coordinator, we would expect you to support the team and work well with others toward achieving targets. Ensuring that the team practices our core Workplace behaviours and ethics is also under your mandate.

Performance traits

It is important that you possess the quality of a smooth interaction with the workplace teams and the vendors to deliver efficient services. We'll count on you to address conflicts and manage priorities effectively. Likewise, you must be an excellent communicator who always faces customers with a smile , even when times get rough occasionally. You will be required to You’ll take the time to listen to people in order to apply your expertise and create maximum positive impact.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.