Service Coordinator
2 months ago
Job Summary:
The Service Coordinator-North India assigned to one of Pinkerton's largest global clients will be the first point of contact for any technical faults/ issues/ requirements related to the installed security systems infrastructure at sites within his AOR.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence. Manage service & maintenance activities of given sites under his AOR. Review the software and hardware issues reported via SIM-T and service requests from the site point of contact or Business Assurance Centre (BAC). Triage the reported service cases, escalate to security integrators or relevant stakeholders, and keep the site point of contact informed. Validate the work done by the service engineers of security integrators. Capture the security integrators' SLAs like response time, resolution time, no. of visits to resolve repeat issues etc. and if any spare parts were used. Update Clarizen and SIM-T promptly and on a regular basis. Support Tsec in executing periodic updates for the NVRs and Lenel Onguard as well as firmware updates in the region as and when necessary. Follow up requests from site point of contacts such as masking the alarms, validate requests whether it is appropriate. Capture these requests via SIM-T. Escalate unresolved issues to Head of APAC Security Tech that requires their attention. Maintain monthly/quarterly metrics of the service requests in the region. Support other regions on critical maintenance issues (sev.2) during Asia business hours. Oversee and support preventive maintenance and power shutdown support work in the region which may require working on weekends. Create trouble tickets for support from stakeholders from other teams like Security Operations/ Global IT/ FMS/ Engineering etc. Develop & maintain healthy working relationships with these stakeholders. Ensure accountability of spares stock at the sites under his AOR with the help of local POCs. Present a professional image of the organization when speaking to customers, subcontractors, and all levels of internal and external employees. All other duties, as assigned.
Education, Experience, and Certifications:
Diploma/ Degree in Electronics, Electrical, instrumentation Engg. with a minimum of 6-8 years of work experience. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.
Competencies:
Well organized with an ability to prioritize. Excellent English oral and written communication skills required for preparing clear, concise, grammatically correct materials and communicating information effectively to others. Ability to work in a multi-tasking and fast-paced work environment. Ability to prioritize workload is essential to ensure meeting client deadlines. Action-oriented with a passion for getting things done quickly, efficiently, and properly. Ability to maintain professional composure when dealing with unusual and stressful circumstances. Strong customer service and service delivery orientation. Excellent verbal, written and presentation skills. Experience with MS Office (Excel, Word, PowerPoint, Outlook, SharePoint).
Working Conditions:
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions.
Exposure to sensitive and confidential information. Regular computer usage. Must be able to see, hear, speak, and write clearly in order to communicate with employees and/or customers. Occasional reaching and lifting of small objects and operating office equipment. Ability to adjust focus between close and distance vision. *Current employees include Pinkerton and all Securitas divisions.-
Service Coordinator
2 weeks ago
bangalore, India Armstrong Fluid Technology Full timeThis is an entry level position to support Service operations in the UK. The incumbent works very closely with our Field Service Technicians, Customers, Tech Support and Sales teams to provide excellent customer service. Reports to the Service Team Leader or Supervisor. Service Coordination Maintains service, warranty and technical support inbox and logs...
-
Service Desk Coordinator.
4 weeks ago
bangalore, India Innovatia Full timeInnovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the...
-
Service Managemnet Coordinator
1 month ago
bangalore, India 5100 Kyndryl Solutions Private Limited Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Technical services coordinator
5 days ago
bangalore, India JLL Full timeTechnical serviceCoordinator Integrated Facilities Management – Leading Global Technology company (India) Here in India, we manage 23 sites, hosting over 130 people. Our client’s mission "to organize the world's information and make it universally accessible and useful" has helped it become one of the few companies in the world...
-
Support Services Coordinator
2 weeks ago
bangalore, India BGRS Full timeRole Overview This role will report to the Team Leader, Business Operations. The successful candidate will be handling back end support operations responsible for issue resolution and exception processing. The team will be responsible for assisting and supporting a suite of services offered to our customers on assignment, in various locations throughout the...
-
Talent Acquisition Coordinator
1 month ago
Bangalore Metropolitan Area, India YaaS! Youtube as a Service Full timeJob Description: Talent Acquisition Coordinator - Recruitment Company: YAAS (Young Achievers Advisory Services)About YAAS: YAAS is a dynamic and fast-growing organization dedicated to providing advisory services to help young achievers reach their full potential. We are seeking a highly motivated and enthusiastic Talent Acquisition Coordinator to join our...
-
Account Coordinator- Subtitling Client Services
2 weeks ago
bangalore, India Deluxe Full timeJob Account Coordinator- Subtitling Client Services Description Designation: Accounts Coordinator/ Client Services Executive Roles and Responsibilities: o Customer Engagement- Be the primary point of contact and build long-term relationships with customers, both externally and internally.o Connect with clients and drive regular status...
-
Facility Coordinator
3 days ago
bangalore, India JLL Full timeFacilities Coordinator Account Management – Work Dynamics (Country, Region) What this job involves: Oversee day-to-day operations of a property, ensuring all administrative functions, security, and facility services are covered Prioritize facilities' needs and strive for continuous improvement in processes Manage supply and service...
-
Support Services Coordinator
3 days ago
Bengaluru/ Bangalore, India timesjobs Full timeThis role will report to the Team Leader, Business Operations. The successful candidate will be handling back end support operations responsible for issue resolution and exception processing. The team will be responsible for assisting and supporting a suite of services offered to our customers on assignment, in various locations throughout the world. The...
-
Client Servicing/Account Coordinator
2 weeks ago
Bangalore Urban, India Deluxe Full timeAbout us: The global leader in digital services and technology for content creation and delivery, Deluxe has been a trusted partner to Hollywood studios, independent filmmakers, TV networks, online content producers, brands, and anyone looking to bring stories and experiences to audiences, for more than 100 years. Deluxe Creative companies house the worlds...
-
Client Servicing/Account Coordinator
2 weeks ago
Bangalore Urban, India Deluxe Full timeAbout us: The global leader in digital services and technology for content creation and delivery, Deluxe has been a trusted partner to Hollywood studios, independent filmmakers, TV networks, online content producers, brands, and anyone looking to bring stories and experiences to audiences, for more than 100 years. Deluxe Creative companies house the worlds...
-
Department Coordinator
5 days ago
bangalore, India Novo Nordisk AS Full timeDepartment : Global Medical Affairs. Can you drive the global strategy for culture, engagement and performance Management at Novo Nordisk? Do you have the interpersonal Skills to navigate in a complex stakeholder landscape and Are you able to motivate, set direction and deliver results? At Novo Nordisk, we are our people. And together we can make an...
-
Department Coordinator
5 days ago
bangalore, India Novo Nordisk Full timeDepartment : Global Medical Affairs. Can you drive the global strategy for culture, engagement and performance Management at Novo Nordisk? Do you have the interpersonal Skills to navigate in a complex stakeholder landscape and Are you able to motivate, set direction and deliver results? At Novo Nordisk, we are our people. And together we can make an...
-
Admin Coordinator
4 weeks ago
bangalore, India Procore Technologies Full timeJob DescriptionWe’re looking for an Admin Coordinator to join Procore’s Product & Technology organization. In this role, you’ll interact with VPs and Senior Directors in our organization as well as associates and service providers. As an Admin Coordinator, you’ll partner with our Executive Assistant Team to provide project support and event...
-
Project Coordinator
4 days ago
bangalore, India Black Box Full timePurpose of Job: Perform day-to-day project coordination work activities using NACS PMO standards, processes, methodologies and systems. Support planning and coordinating activities of client delivery projects to help ensure that goals and objectives of projects are accomplished within the established time frame and budget parameters. Monitor plans and...
-
TA Coordinator
2 weeks ago
bangalore, India Iron Mountain Full timeAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...
-
SignDesk - Project Coordinator
2 weeks ago
bangalore, India SignDesk Full timeAbout the Role : We are looking for a Project Coordinator who will be responsible for performing the activities related to project coordination. As a part of a team, you will coordinate consistent, high-quality services to key stakeholders across verticals/business segments.Responsibilities : - Experience in coordinating tasks between various teams.- Sprint...
-
SignDesk - Project Coordinator
2 weeks ago
Bangalore, Karnataka, India SignDesk Full timeAbout the Role :We are looking for a Project Coordinator who will be responsible for performing the activities related to project coordination. As a part of a team, you will coordinate consistent, high-quality services to key stakeholders across verticals/business segments.Responsibilities :- Experience in coordinating tasks between various teams.- Sprint...
-
TA Coordinator
6 days ago
Bangalore, India Iron Mountain Full timeAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...
-
Clinical Coordinator
3 weeks ago
bangalore, India Black Box Full timeWe are seeking a detail-oriented and organized individual to join our team as a Client Invoicing Coordinator. As a key member of our order management department, you will play a crucial role in ensuring accurate and timely invoicing for our clients. The ideal candidate will possess strong communication skills, a keen eye for detail, and the ability to work...