Customer Relationship Manager

6 hours ago

Ludhiana, India Skill Mapping Full time

A CRM (Customer Relationship Management) job description varies depending on the specific role, but generally involves building and maintaining strong customer relationships, overseeing customer service operations, managing CRM software, analyzing customer data to improve the customer experience and increase loyalty, and collaborating with sales and marketing teams to ensure a consistent customer journey. Key responsibilities include resolving customer issues, implementing retention strategies, and driving customer satisfaction through data-driven insights and enhanced communication. Key Responsibilities

  • Customer Relationship Management:Nurturing long-term relationships with customers, acting as a primary point of contact, and ensuring overall customer satisfaction.
  • CRM System Management:Administering, configuring, and optimizing the company's CRM software to meet business needs and enhance customer interactions.
  • Data Analysis and Insights:Analyzing customer data to understand customer behavior, identify pain points, and provide insights to improve service and marketing strategies.
  • Strategy Development:Developing and implementing strategies for customer retention, loyalty programs, and enhancing the customer journey across various channels.
  • Cross-Functional Collaboration:Working closely with sales, marketing, and customer service departments to ensure a cohesive and positive customer experience.
  • Customer Issue Resolution:Handling customer inquiries, feedback, and complaints, and resolving escalated client issues.

Key Skills

  • Strong communication and interpersonal skills
  • Analytical and data management skills
  • Proficiency in CRM software and data analysis tools
  • Strategic thinking and problem-solving abilities
  • Collaboration and teamwork

Common Job Titles

  • Customer Relationship Manager (CRM Manager)
  • CRM Specialist
  • CRM Analyst
  • Customer Success Manager
  • Client Relationship Manager

Job Types: Full-time, Permanent

Pay: ₹18, ₹23,000.00 per month

Education:

  • Master's (Preferred)

Language:

  • English (Preferred)

Work Location: In person

Speak with the employer

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