Customer Service Representative

4 weeks ago


Ahmedabad, Gujarat, India Smart Lion Private Limited Full time

Role: Customer Service Executive – US Process

Location: Nehrunagar, Ahmedabad

Shift: 8:00 PM IST to 6:00 AM IST (Night Shift)

Salary: 23K CTC to 30K CTC

Key Responsibilities:

Customer Engagement:

  • Handle outbound calls for the US process to meet medical compensation targets.
  • Build rapport with customers and ensure a positive, high-quality experience.

Performance Delivery:

  • Meet or exceed daily, weekly, and monthly targets.
  • Consistently achieve KPIs and SLAs.

Process Adherence:

  • Follow established scripts and protocols for smooth client interactions.
  • Stay updated on process changes.

Quality Assurance:

  • Deliver accurate information while maintaining call quality standards.
  • Act on supervisor feedback to enhance performance.

What We're Looking For:

  • Strong communication skills with fluency in English.
  • Adaptability to a fast-paced environment.
  • Willingness to work night shifts to cater to US clients.
  • Preferred: Experience in outbound sales, lead generation, or medical compensation processes.

Why Join Us?

  • Competitive salary with performance-based incentives.
  • A supportive environment with opportunities for professional growth.
  • Be part of a team delivering world-class service.


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