Sales Manager

3 weeks ago

Delhi, India PW (PhysicsWallah) Full time

Job Description – Team Lead (Counselors)

PW OnlyIAS, Karol Bagh Centre

About Us

PW OnlyIAS by Physics Wallah is one of India's fastest-growing UPSC preparation platforms, delivering high-quality offline and hybrid programs across major cities. We are expanding our offline presence and are looking for dynamic leaders to drive admissions and build high-performing teams.

Role: Team Lead – Counselors (Karol Bagh Centre)

As the Team Lead, you will be responsible for managing a team of
10–12 counselors
, ensuring revenue achievement, high conversion rates, and seamless lead-to-admission flow.

Key Responsibilities

  • Lead, manage, and motivate a team of
    10–12 counselors
    to achieve
    daily, weekly, and monthly admission targets
    .
  • Monitor and track counselor performance through
    sales sheets, reports, and dashboards
    , and support them in
    boosting performance to meet mutual targets
    .
  • Ensure
    end-to-end lead nurturing
    – including inbound/outbound calls, walk-ins, CRM tracking, and admission closures.
  • Conduct
    call audits, lead audits, and follow-ups
    to ensure accuracy, accountability, and
    zero lead wastage
    .
  • Drive and oversee
    revenue targets
    with a focus on achieving
    maximum conversions
    .
  • Provide
    hands-on training and mentorship
    to counselors for effective sales pitch, objection handling, and UPSC domain knowledge.
  • Utilize
    CRM tools (Marritoo/NPF)
    extensively for lead management, pipeline tracking, and reporting.
  • Ensure a
    seamless student counseling experience
    tailored to the needs of UPSC aspirants.
  • Collaborate with the
    Marketing & Operations Teams
    for lead flow, walk-in management, and sales funnel optimization.

Requirements

  • 2–4 years of
    proven experience
    in
    EdTech/Coaching/UPSC domain sales & counseling (offline preferred)
    .
  • Strong knowledge of the
    UPSC exam structure
    and student counseling processes.
  • Hands-on expertise in
    CRM tools (Marritoo, NPF, or similar)
    with advanced reporting & tracking skills.
  • Ability to
    drive a sales team
    , set targets, and deliver results under pressure.
  • Strong communication, persuasion, and leadership skills.
  • Analytical mindset to track performance, conversion ratios, and pipeline health.

Perks & Benefits

  • Attractive incentives
    linked to admissions & conversions.
  • High growth opportunities
    within Physics Wallah's expanding offline ecosystem.
  • Exposure to
    Pan-India operations
    and best industry practices.
  • Supportive and dynamic work culture with opportunities to learn from top leadership.

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