Executive - Order Processing

12 hours ago

Mumbai, India Zouk Full time

Job Title: Senior Executive - Order Processing

Location: Kalher, Bhiwandi

Company: Zouk )

About Zouk:

Zouk is a modern Indian lifestyle brand offering stylish, functional, and 100% PeTA-approved vegan bags, wallets, and footwear. Proudly Indian, we are on a mission to build an iconic global consumer brand from India.

Backed by renowned investors like Stellaris Venture Partners, Titan Capital, and founders of Mamaearth, WOW Skin Science, and Beardo, Zouk has delighted over 350,000+ customers. Our products have been organically featured in popular media including CNBC TV18, ELLE, Cosmopolitan, and shows like Sherni, Majaa Maa, Little Things 3, and Hush Hush.

Job Summary:

We are looking for a highly organized and detail-oriented Order Processing Specialist to oversee the complete order fulfillment cycle. The ideal candidate will be responsible for processing customer orders accurately, coordinating with internal teams, and ensuring timely and smooth deliveries. You'll play a key role in maintaining customer satisfaction and streamlining order operations.

Key Responsibilities:

  • Process and enter customer orders accurately in the system.
  • Verify order information including pricing, inventory availability, and shipping details.
  • Coordinate with warehouse, logistics, and sales teams to ensure timely dispatch.
  • Manage order changes, cancellations, and returns effectively.
  • Generate invoices, shipping labels, and all required documentation.
  • Maintain comprehensive and up-to-date records of all orders and customer communications.
  • Address and resolve issues related to payments, inventory, or deliveries promptly.
  • Proactively identify inefficiencies in the process and recommend improvements.

Requirements:

  • High school diploma required; associate or bachelor's degree preferred.
  • Prior experience in order processing or a similar operations role.
  • Hands-on experience with order management systems (e.g., Unicommerce or equivalent).
  • Exceptional attention to detail and accuracy.
  • Strong organizational and communication skills.
  • Ability to multitask and thrive in a fast-paced environment.
  • Proficiency in Microsoft Office, especially Excel.

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