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Senior Information Technology Support

2 months ago

Noida, India a client of NeerInfo Solutions Full time

Role

The client is looking for a hands-on IT Technician with hands-on experience setting up, securing and enabling IT infrastructure including corporate systems and individual workstations.


Need somebody who can:

  • Office Infra - Set up firewall, network router, switches, wifi
  • Employee Infra – Provision laptops, devices
  • Access Management – MS365, license management, security, remote management
  • Vendor Management – Network, work stations, accessories supplier and order management
  • Communication – Good written and verbal
  • Policies and Procedures – Good understanding of ISO and SOC2, ability to develop policies and procedures



Responsibilities

  • Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
  • Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
  • Experience setting up firewalls, switches, routers etc.
  • Experience in supporting Microsoft Active Directory (AD), Windows Server and Linux Server platforms
  • Solid understanding of TCP/IP, DNS, NAT, and the OSI Model
  • Experience in and/or strong knowledge of Identity Access Management (IAM), Multi-Factor Authentication (MFA) and Single Sign-On (SSO) platforms and services
  • Experience with SOC and ISO/IEC 27000 series frameworks
  • Install and configure appropriate software and functions according to specifications
  • Develop and maintain local networks in ways that optimize performance
  • Ensure security and privacy of networks and computer systems
  • Strives to resolve malware and virus issues within personal workstations and a company's network
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Organize and schedule upgrades and maintenance without deterring others from completing their work
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
  • Maintain records/logs of repairs and fixes and maintenance schedule
  • Identify computer or network equipment shortages and place orders
  • Up-to-date knowledge of new systems, information, software, and upgrades
  • Ability to physically stand, bend, squat, and lift equipment
  • Assist with compliance and security audits of internal systems, processes and policies
  • Develop IT policies and procedures for the company

Qualifications

  • 5-8 years of experience in a similar role
  • Excellent diagnostic and problem-solving skills
  • Excellent communication skills – written, verbal and presentation
  • Excellent organization and time-management skills
  • In depth understanding of diverse computer systems and networks
  • Good knowledge of internet security and data privacy principles
  • Proficient with Windows, Linux, MAC and OS


One or more certifications:

  • MCE (Microsoft Certified Solutions Expert)
  • MCP (Microsoft Certified Professional)
  • HDI-Support Technician Certifications
  • CompTIA A+/Network+, Cisco and Microsoft certifications.
  • ITIL Foundation