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Head of Customer Relationship Management

3 months ago

Coimbatore, India Lands and Lands Full time
Company Description

Lands and Lands is a leading real-estate service provider located in Coimbatore. Our mission is to bring transparency to the industry and help clients navigate the real-estate market with ease. We offer brokerage services, property and facility management, and liaison services for both businesses and customers. Our dedicated Customer Relationship Management teams ensure maximum client satisfaction by providing time and cost-efficient services, complete transparency, and step-by-step updates.

Role Description

This is a full-time on-site role for a Head of Customer Relationship Management. The Head of CRM will be responsible for managing the day-to-day operations of the CRM teams, ensuring customer retention, conducting market segmentation, and enhancing the overall customer experience. The role will involve team management and collaboration with various stakeholders.

Qualifications
  • Excellent analytical and problem-solving skills
  • Proven experience in team management
  • Expertise in market segmentation strategies
  • Strong focus on customer experience and satisfaction
  • Knowledge of CRM systems and tools
  • Effective communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Bachelor's degree in Business Management or related field