Branch Operations Manager
4 weeks ago
Currently we have an urgent and excellent opening for Branch Manager profile with reputed Car Rental and Hospitality sector for Mumbai location.
Position: Branch Manager
Division: CRD Department : Operations
Location: Mumbai Job Type : Full Time
No. of Relevant Experience : Years
Role Description
Branch Manager - CRD is responsible for
Operations
- Ensure maintenance of quality of service, customer satisfaction and effective service recovery
- Coordinate and integrate all functions and services in the location.
- Implement systems for smooth operation and monitor operational efficiency of the branch.
- Handle crisis situation.
- Liaison / maintain PR with clients, suppliers, associates, Govt. Bodies, Appropriate Authorities etc.
Fleet Management
- Ensure fleet administration pertaining to vehicle operation is done as per company standards and policies.
- Monitor proper fleet allocation to clients as per the requirement.
- Ensure fleet has required accessories as per company framework.
- Maintain a proper ration of chauffeurs to fleet.
Sales & Servicing
- Develop new clients and increase business from existing clients to meet budgeted figures.
- Collate and analyze market and performance information (MIS in the prescribed format).
- Achieve the set targets (budget)
- Handle major complaints.
Finances
- Prepare annual budget for the branch.
- Monitor fund flow management and practice expense control as per norm.
- Monitor receivable as per norm.
- Ensure statutory compliance.
- Ensure report back /MIS with analysis is sent to Corporate office.
HR & Administrative
- Monitor overall branch administration for branch efficiency
- Ensure that the Customer Service and Drivers team is adequately staffed with competent, motivated and trained professionals to ensure effectiveness of the customer service function
- Appraisal of the team to monitor their performance.
- Ensure implementation and monitor statutory compliance
- Maintain ISO standards as per quality assurance work manual
- Management of contractual employees
Competencies:
- System and quality orientation
- Market, industry and trade knowledge
- Commercial acumen
- Leadership and people management
- Resource control and administration
Educational Qualification:
- Graduate / Hotel Management
- MBA in Marketing or Finance
Experience:
Minimum 10-15 years in the trade, of which 5 - 7 years should be as a branch head in a reputed car rental company.
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Mumbai, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree We are looking for a proactive and detail-oriented Branch Operations Manager to oversee the daily operations of our branch This role involves ensuring compliance with regulatory and audit requirements managing customer service processes and maintaining operational efficiency The ideal candidate will have...
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