Branch Operations Manager
5 days ago
Currently we have an urgent and excellent opening for Branch Manager profile with reputed Car Rental and Hospitality sector for Mumbai location.
Position: Branch Manager
Division: CRD Department : Operations
Location: Mumbai Job Type : Full Time
No. of Relevant Experience : Years
Role Description
Branch Manager - CRD is responsible for
Operations
- Ensure maintenance of quality of service, customer satisfaction and effective service recovery
- Coordinate and integrate all functions and services in the location.
- Implement systems for smooth operation and monitor operational efficiency of the branch.
- Handle crisis situation.
- Liaison / maintain PR with clients, suppliers, associates, Govt. Bodies, Appropriate Authorities etc.
Fleet Management
- Ensure fleet administration pertaining to vehicle operation is done as per company standards and policies.
- Monitor proper fleet allocation to clients as per the requirement.
- Ensure fleet has required accessories as per company framework.
- Maintain a proper ration of chauffeurs to fleet.
Sales & Servicing
- Develop new clients and increase business from existing clients to meet budgeted figures.
- Collate and analyze market and performance information (MIS in the prescribed format).
- Achieve the set targets (budget)
- Handle major complaints.
Finances
- Prepare annual budget for the branch.
- Monitor fund flow management and practice expense control as per norm.
- Monitor receivable as per norm.
- Ensure statutory compliance.
- Ensure report back /MIS with analysis is sent to Corporate office.
HR & Administrative
- Monitor overall branch administration for branch efficiency
- Ensure that the Customer Service and Drivers team is adequately staffed with competent, motivated and trained professionals to ensure effectiveness of the customer service function
- Appraisal of the team to monitor their performance.
- Ensure implementation and monitor statutory compliance
- Maintain ISO standards as per quality assurance work manual
- Management of contractual employees
Competencies:
- System and quality orientation
- Market, industry and trade knowledge
- Commercial acumen
- Leadership and people management
- Resource control and administration
Educational Qualification:
- Graduate / Hotel Management
- MBA in Marketing or Finance
Experience:
Minimum 10-15 years in the trade, of which 5 - 7 years should be as a branch head in a reputed car rental company.
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