Branch Operations Manager-branch Banking-branch Banking

3 weeks ago


Mumbai Maharashtra, India Kotak Mahindra Bank Full time

Job Category KMBL Degree Level Bachelor s Degree We are looking for a proactive and detail-oriented Branch Operations Manager to oversee the daily operations of our branch This role involves ensuring compliance with regulatory and audit requirements managing customer service processes and maintaining operational efficiency The ideal candidate will have strong leadership skills a thorough understanding of banking operations and a commitment to delivering exceptional customer experiences Responsibilities Oversee day-to-day branch operations ensuring smooth and efficient functioning Ensure strict adherence to bank policies audit standards and regulatory requirements Authorize and verify system inputs for customer transactions and service requests SO SDO RO Manage branch lobby and customer queues to enhance service delivery Handle cash operations including foreign exchange FX and traveler s cheques TCs within prescribed limits Address and resolve customer complaints within defined turnaround times TAT Ensure AML and KYC compliance for all account opening forms submitted to CPC RPC



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