Onboarding Engineer- Client Support
1 week ago
Key Functional Responsibilities Understanding business requirements of customers and converting them into solutions Collaborate with customers to understand their requirements and provide tailored onboarding solutions. Provide training and documentation to customers during the onboarding phase. Ensure all onboarding processes are completed within agreed timelines and SLAs Working closely with Sales and Support teams to ensure timely onboarding of customers and partners Ensuring consistent execution of workflow processes, guiding customers and partners on standard operating procedures, policies and panel knowledge to ensure smooth onboarding experience for the new users Deep diving and identifying pain points to improve overall onboarding process. Developing supporting materials such as FAQs, SOP's, lessons learned, tutorials, etc for quick Onboarding and future reference. Service Delivery: Act as the primary point of contact for clients during the delivery phase. Coordinate with cross-functional teams (e.g., product, support, operations) to deliver services effectively. Troubleshoot and resolve technical issues during deployment and integration. Monitor and report on project milestones and progress. Maintain detailed records of onboarding activities, configurations, and customer interactions. Skill Requirement 4+ years of experience in similar field. Should be comfortable with rotational shifts, night/evening and weekly offs. Ability to work both independently and as part of a team. Having prior knowledge of the Cloud Telephony Products and Services. Additional Requirement Excellent Communication Skills (English) and interpersonal skills. Should be a quick learner. Technically adept. You don't need to know code and won't be programming, but you need enough foundational knowledge to speak confidently about technical subjects like APIs, security, integrations, and the cloud computing. Company Description: Acefone (dba Servetel in India), established in 2020 and headquartered in Gurugram, Haryana, is a leading provider of cloud-based communication solutions. With over 550 employees dedicated to driving success for businesses worldwide, Acefone simplifies connections through a range of products including hosted PBX systems, click-to-call services, and hosted contact center solutions. We have expanded our offerings over time to include SIP trunk connections, APIs, webhooks, and upcoming modern cloud communication solutions like CCaaS, CPaaS, and UCaaS. Our solutions empower businesses to optimize communication, enhance productivity, and deliver exceptional customer experiences. Renowned for our enterprise-grade security, instant recovery, and 99.99% uptime guarantee, Acefone is trusted by organizations of all sizes in the US, UK, and beyond. Committed to innovation, flexibility, and seamless integration, we strive to transform communications for businesses with robust, secure, and customizable cloud solutions. Brief History: Acefone initially received funding and incubation from Real Time Data Services (RTDS), a renowned global information technology consulting and solution provider with over 15 years of experience. RTDS, through its brands Ace Cloud Hosting and The Real PBX, partners with clients to simplify, strengthen, and transform their businesses using cloud technology. Building on this strong foundation, we have grown into an independent business entity with a rapidly expanding customer base across India. We are proud of our journey so far and excited about the opportunities that lie ahead as we continue to innovate and provide cutting-edge communications solutions to businesses across various industries.
-
Associate - Client Onboarding
4 hours ago
Gurgaon, Haryana, India AuthBridge Full timeLocation : GurgaonAbout AuthBridgeAuthbridge is India's largest Authentication company, delivering cutting edge technology and alternate data analysis for Identity management, Onboarding & Verification and Business Intelligence. We provide solutions across three verticals:BFSI SolutionsWorkforce SolutionsBusiness Solutions About the RoleAs the onboarding...
-
Intern - Client Onboarding
1 week ago
Gurgaon, Haryana, India Spyne Full timeJob DescriptionClient Onboarding Specialist InternWho are WEAt Spyne, our mission is to revolutionize automotive retailing. Every year, 52 million cars are sold in the US, for a combined worth of $1700 billion, and, valuing the used-car market at $1000 billion. Our new-age, Generative AI-powered solutions are designed to transform the car visuals into...
-
Intern - Client Onboarding
2 weeks ago
Gurgaon, Haryana, India Spyne Full timeClient Onboarding Specialist InternWho are WE?At Spyne, our mission is to revolutionize automotive retailing. Every year, 52 million cars are sold in the US, for a combined worth of $1700 billion, and, valuing the used-car market at $1000 billion. Our new-age, Generative AI-powered solutions are designed to transform the car visuals into premium studio...
-
Client Onboarding Coordinator
6 days ago
Gurgaon, Haryana, India Coforge Full timeWe are looking for a detail-oriented Client Onboarding Coordinator to work closely with sales and account management teams to transition new B2B travel clients from contract signing to full platform adoption.In this role, you will be responsible for configuring and customizing travel booking tools, APIs, and other software to align with client...
-
Reconciliation & Client Onboarding Lead
6 days ago
Gurgaon, Haryana, India NAKAD Full timeDrive Client EngagementBuildd and maintain strong relationships with CFOs and finance leaders of client organizations. Act as a trusted advisor, ensuring seamless collaboration and alignment of their financial goals with our technology solutions.Lead the Customer ExperienceWork closely with clients to implement the Nakad Automated Reconciliation Tool ARP...
-
Gurgaon, Haryana, India NAKAD Full timeAbout Us: NAKAD is a cutting-edge CFO Product Suite company, providing innovative solutions for finance and accounts leaders globally. As India's leading AR/AP Reconciliation Service provider, we are transforming the landscape of finance automation through our cutting-edge tool ARP. We are backed by premier investors such as Matrix Partners and Accel.We...
-
Manager - Reconciliation & Client Onboarding
5 days ago
Gurgaon, Haryana, India NAKAD Full timeAbout Us : NAKAD is a cutting-edge CFO Product Suite company, designing innovative solutions for Finance and Accounts leaders globally. We are India's leading AR/AP Reconciliation Service provider. Founded by IITIIM graduates with extensive experience from organizations like BCG, HUL, Samsung, and Oracle, NAKAD is backed by premier investors such as Matrix...
-
Manager - Reconciliation & Client Onboarding
2 weeks ago
Gurgaon, Haryana, India NAKAD Full timeAbout Us :NAKAD is a cutting-edge CFO Product Suite company, designing innovative solutions for Finance and Accounts leaders globally. We are India's leading AR/AP Reconciliation Service provider. Founded by IITIIM graduates with extensive experience from organizations like BCG, HUL, Samsung, and Oracle, NAKAD is backed by premier investors such as Matrix...
-
Manager - Reconciliation & Client Onboarding
2 weeks ago
Gurgaon, Haryana, India NAKAD Full timeAbout Us :NAKAD is a cutting-edge CFO Product Suite company, designing innovative solutions for Finance and Accounts leaders globally. We are India's leading AR/AP Reconciliation Service provider. Founded by IITIIM graduates with extensive experience from organizations like BCG, HUL, Samsung, and Oracle, NAKAD is backed by premier investors such as Matrix...
-
Gurgaon, Haryana, India Alphastar-Technologies-Private-Limited Full time- Build and maintain strong relationships with CFOs and finance leaders of client organizations.- Act as a trusted advisor, ensuring seamless collaboration and alignment of their financial goals with our technology solutions.- Lead the Customer Experience: Work closely with clients to implement the NAKAD Automated Reconciliation Tool ARP post-sales.- Serve...
-
Gurgaon, Haryana, India Alphastar-Technologies-Private-Limited Full time- Build and maintain strong relationships with CFOs and finance leaders of client organizations.- Act as a trusted advisor, ensuring seamless collaboration and alignment of their financial goals with our technology solutions.- Lead the Customer Experience: Work closely with clients to implement the NAKAD Automated Reconciliation Tool ARP post-sales.- Serve...
-
Manager - Reconciliation & Client Onboarding
1 week ago
Gurgaon, Haryana, India NAKAD Full timeAbout Us: NAKAD is a cutting-edge CFO Product Suite company, designing innovative solutions for Finance and Accounts leaders globally. We are India's leading AR/AP Reconciliation Service provider. Founded by IITIIM graduates with extensive experience from organizations like BCG, HUL, Samsung, and Oracle, NAKAD is backed by premier investors such as Matrix...
-
Gurgaon, Haryana, India Innova ESI Full timeJob Title-Technical Business Analyst(Client Onboarding+Corporate Clients)Location-GurgaonNotice Period-Immediate JoinerExperience-5 to 10 YearsPlease find the below Job Description:Must have skills.Experience in client onboarding, preferably with Corporate & Institutional clientsHands-on experience with APIs & integration
-
Customer Onboarding Manager
13 hours ago
Gurgaon, Haryana, India AiSensy Full timeStreamlining Customer Onboarding with AiSensyAs an Operations Manager - Customer Onboarding, you will be responsible for streamlining, optimizing, and managing the entire customer onboarding process. You will collaborate closely with cross-functional teams to ensure new clients are onboarded efficiently, educated on the platform, and set up for long-term...
-
Onboarding Solutions Expert
7 days ago
Gurgaon, Haryana, India Acefone Full timeAcefone is a rapidly expanding company that provides cloud-based communication solutions to businesses across various industries. We strive to innovate and provide cutting-edge communications solutions that empower our clients to optimize communication, enhance productivity, and deliver exceptional customer experiences.We have grown from an initial funding...
-
Customer Onboarding Professional
7 days ago
Gurgaon, Haryana, India Acefone Full timeAcefone is a leading provider of cloud-based communication solutions that simplifies connections for businesses worldwide. With over 550 employees dedicated to driving success for businesses, we offer a range of products including hosted PBX systems, click-to-call services, and hosted contact center solutions.We have expanded our offerings over time to...
-
Senior Corporate Onboarding Manager
1 hour ago
Gurgaon, Haryana, India Saxo Bank Full timeJob DescriptionAs a Senior Corporate Onboarding Manager at Saxo Bank, you will play a crucial role in planning and executing the migration of corporate onboarding and ODD work from different regional offices to India. You will develop comprehensive onboarding strategies that align with the company's goals and objectives.Key Responsibilities- Plan and execute...
-
Global Onboarding Specialist
6 days ago
Gurgaon, Haryana, India PureSoftware Ltd Full timeJob Overview:PureSoftware Ltd is seeking a skilled Global KYC Analyst to join our team. As a key member of our Global Onboarding & KYC teams, you will play a vital role in ensuring the smooth onboarding of corporate clients and maintaining their compliance with relevant regulatory requirements.
-
15h Left Head of Corporate Onboarding
4 hours ago
Gurgaon, Haryana, India Saxo Bank Full timeJob DescriptionLocation - Gurugram (On Site)Key Responsibilities- Plan and execute the migration of Corporate Onboarding & ODD work from different regional offices (overseas) to India.- Develop comprehensive onboarding strategies that align with the company&aposs goals and objectives.- Design and implement standardized onboarding processes to ensure...
-
Network Support Engineer
2 weeks ago
Gurgaon, Haryana, India Jobstronaut Full timeThe client is looking to hire a Network Support Engineer for their team at Gurgaon. Shift Timings : US Shifts Client is looking to build our UI/UX Technical Support team with highly motivated individuals who are passionate about smart home and enterprise networking technology. In this role, you will become a product expert in order to provide our global user...
