phone banking

3 weeks ago


mumbai city andheri, India Angel Recruiting Full time

We are looking for a dedicated and passionate individual to join our team as a Phone Banking Executive. This is a full-time position with a focus on providing exceptional customer service to our clients. The role is based in Andheri, Maharashtra, India, and requires a minimum of 1 to 3 years of experience in phone banking. As a Phone Banking Executive, you will be responsible for handling customer inquiries, providing support and assistance, and promoting our products and services.


Qualifications and Skills


  • 1-3 years of experience in phone banking or a similar customer service role
  • Good understanding of the BFSI industry
  • Excellent communication and interpersonal skills
  • Ability to handle multiple tasks and work under pressure
  • Strong problem-solving skills
  • Knowledge of insurance and finance products is a plus
  • Proficient in computer skills and familiar with CRM systems
  • Highly organized and detail-oriented
  • Ability to work independently and as part of a team
  • Customer-centric mindset and a passion for delivering exceptional service


Roles and Responsibilities


  • Handle incoming customer calls and inquiries in a professional and courteous manner
  • Provide accurate and timely information to customers regarding products and services
  • Assist customers with account inquiries, transactions, and problem-solving
  • Promote and upsell additional products and services to customers
  • Work closely with other teams and departments to resolve customer issues
  • Maintain a high level of product knowledge to effectively address customer inquiries
  • Ensure customer satisfaction by exceeding customer expectations
  • Adhere to company policies and procedures at all times
  • Document all customer interactions and update customer records accordingly






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