Relationship Manager

3 weeks ago

Mumbai, India Mintskill HR Solutions LLP Full time
Job Description
Job Purpose
  • Responsible for the portfolio being handled so as to build effective relationship with the classic customers by regularly contacting the customers.
  • Establish contacts with the customer as per the contact cycle.
  • Identifying the opportunities in the portfolio to enhance the portfolio.
  • Meet the portfolio objectives like cross-sell, income, quality parameters and regular service interactions.
Job Responsibilities : 
  • Income achievement/Revenue Generation : 
    • Meet the income or revenue target set for the portfolio being handled.
    • Identify the opportunities available in the portfolio.
  • Contactability :
    • Contact the customers as per the defined target and plan.
    • Establish contact with the customer on all the triggers, birthday calls, service calls to make effective conversation.
  • Service Quality :
    • Effective interaction or communication to be done with customer.
    • Every conversation made to the customer to be properly updated in the CRM Next with complete details.
    • Work on the feedback shared with by the supervisor /unit manager/training manager on the quality of conversation or interaction.
    • Prepare and use narratives during the conversation made to the customers.
  • Sales
    • Identify the opportunities in the portfolio and close on the opportunities.
    • Meet the targets of the defined products given
    • Follow up on the leads generated towards closure
  • Audit and compliance
    • Adhere to all the laid down processes set.
    • Follow all the guidelines as defined and comply with the processes set.


RequirementsQualification : Graduate

Key Skills
  • Customer handling skills
  • Communication skills
  • Conversation Skills
  • Banking Product and Process Knowledge
  • Selling Skills


Benefits

Requirements
Qualification : Graduate Key Skills Customer handling skills Communication skills Conversation Skills Banking Product and Process Knowledge Selling Skills

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