Phone Banking Officer

3 weeks ago


Mumbai, India Tech Mahindra Full time

Locaation
- Belapur

2. Working in shifts from Client Location with 24/7 Application support (Shift - Morning/General/Afternoon/Night)
4. Good Communication Skills, and team bonding
5. Primary job would be to take calls and helping Customer resolving queries related to CRM Application
6. Monitoring issues via mails and tickets and solving them within SLA
7. Extracting required reports from Application
8. Task would increase as per requirement
9. Prepare daily, weekly & custom reports sharing it with relevant recipients
11. Preferable: Knowledge of Banking/Insurance/Capital Market process (preferred)
12. Preferable: Knowledge of MS Excel/Work
13. Closing first level informational alerts
14. Monitoring ticketing queue

15. Week offs/shift roster would be depended as per client’s requirement

**Job Types**: Full-time, Permanent

**Salary**: ₹18,000.00 - ₹23,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

**Speak with the employer**
+91 9653344345


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