Customer support

3 weeks ago

Delhi, India PropertyLoop Full time

Job Title: Customer Support & Admin SpecialistLocation: Remote (India-based preferred)Hours: Full-Time | Monday–Friday 9am–6pm UK | Alternate Saturdays 9am–4pmCompany: Property Loop.co.ukSalary: Competitive | Based on ExperienceAbout the RoleWe’re Property Loop.co.uk, one of London’s fastest-growing Prop Tech platforms, revolutionising the way people rent, buy, and sell homes. We’re looking for an exceptional Customer Support & Admin Specialist to join our fully remote team.This is not a call centre role — it’s high-level, hands-on support across our lettings and sales operations. You’ll handle complex queries, support estate agents and clients, manage contracts, and own high volumes of admin tasks. If you're detail-obsessed, a fast thinker, and thrive under pressure — we want you.Key Responsibilities- Respond to customer enquiries (email, live chat, phone, tickets) with speed and professionalism- Manage tenancy and sales progress: contracts, payments, documentation, and compliance checks- Liaise with landlords, tenants, agents, buyers and sellers — all with calm, clarity, and care- Troubleshoot issues around maintenance, arrears, legal terms, and customer onboarding- Keep workflows up-to-date across platforms like Excel, Stripe, Hub Spot, and internal CRMsWho We’re Looking For- Fluent in English (spoken and written) with impeccable grammar and tone- Highly organised, proactive, and capable of handling a heavy admin workload- Emotionally intelligent — calm under pressure, solution-oriented, and a clear communicator- Tech-savvy — fast typing and confident navigating digital tools and CRMs- Strong grasp of contracts, legal terms, or property workflows (a big plus)- Remote setup ready: fast internet, noise-free space, webcam, and noise-cancelling headsetWhat You’ll Get- Full training and daily support- Opportunity to grow within a fast-scaling UK tech company- Work with a sharp, mission-driven team- Real ownership and career progressionThis Role Is Not For You If:- You struggle with admin-heavy roles or multi-tasking- You’re looking for a relaxed, low-volume support job- You cannot commit to UK hours or weekend shifts

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