Application support engineer
4 weeks ago
RTP Operations Support Engineer (Offshore Tech Ops Engineer- 4 positions)Role Summary:Provides L2 support for RTP Rail operations, executing monitoring checklists, triaging incidents, and escalating critical issues. Supports continuous improvement and documentation efforts.Key Responsibilities:Execute hourly/daily/weekly operations checklists.Monitor Site Scope and Splunk alerts and Service Now incidents.Perform initial triage and escalate to onshore/offshore leads or L3 support.Investigate transaction failures and API errors using logs and SQL queries.Log incidents and resolutions in Service Now and Confluence.Ensure smooth shift handovers with detailed documentation.Key Skills:Splunk, Site Scope, AWS (Aurora), SQLREST API debugging, Service Now, ConfluenceRTP Weekend L1 Support Engineer (Offshore)Role Summary:Provides weekend L1 coverage for RTP Rail, focusing on real-time monitoring, basic troubleshooting, and incident logging. Ensures timely escalation and documentation.Key Responsibilities:Monitor Site Scope and Splunk alerts and Service Now incidents.Validate alerts against known issues and playbooks.Acknowledge P1/P2 alerts within SLA (5/15 mins).Apply predefined troubleshooting steps and update tickets.Escalate to L2 on-call support as needed.Document incidents and handoffs for onshore/offshore teams.Key Skills:Basic Splunk and Site Scope monitoringService Now ticket managementPlaybook execution and alert validation
-
Application Support Engineer
4 weeks ago
Chennai, India 3Pillar Full timeCompany Description At 3Pillar, we believe amazing things happen at the intersection of product engineering and cognitive computing. As a leading firm in application strategy, design, and engineering, 3Pillar offers unmatched expertise to help clients succeed in software development initiatives essential for competing in the digital economy. Our global team...
-
Application Support Engineer
4 days ago
Chennai, India TivonaGlobal Technologies Full timeWe are looking for Application Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...
-
Application support engineer
3 days ago
Chennai, India TivonaGlobal Technologies Full timeWe are looking for Application Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...
-
Application Support Engineer
6 days ago
Chennai, India TivonaGlobal Technologies Full timeWe are looking for Application Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...
-
Application support engineer
4 days ago
Chennai, India TivonaGlobal Technologies Full timeWe are looking for Application Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...
-
Application Support Engineer
4 days ago
Chennai, India TivonaGlobal Technologies Full timeWe are looking for Application Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...
-
Application Support Engineer
2 days ago
Chennai, India TivonaGlobal Technologies Full timeWe are looking for Application Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...
-
Application Support Engineer
4 days ago
Chennai, India TivonaGlobal Technologies Full timeWe are looking for Application Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...
-
Application Support Engineer
5 days ago
Chennai, India TivonaGlobal Technologies Full timeWe are looking for Application Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...
-
Application Support Engineer
4 days ago
Chennai, India TivonaGlobal Technologies Full timeWe are looking for Application Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...
