Application Support Engineer
11 hours ago
We are looking for Application Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in understanding the needs of our customers and help shape the future of customer support. Your ability to work in a complex web application environment will also make you an ideal candidate.Job Responsibilities:Respond to issues/questions reported through Calls, Chats, EmailsConfigure, Troubleshoot and Resolve customer issues.Ticket Creation/Validate/Troubleshoot/Escalate/Close within SLAValidate the issue to eliminate false alarms, misunderstandingProbe the customer for more information to have what we need to resolve the issueEducate customers on the new features available in the productAnalyze and create an engineering Bug/Feature RequestEscalate to next level/engineering team if requiredKeep the customer updated at regular interval on the case progressKeep respective internal stakeholders informed/loopedMonitor case statuses and keep it up to date with information from customer and internal teamsAssist with configuring user profiles, permissions, alerts, settings..etcCreate KB articles on any gaps, new processProvide daily shift updates on summary of calls/emails/chatSkill Set and Requirement:Good Communication Skills(Written & Verbal) and Interpersonal skillsExperience providing Product or Application Support to customers in the US RegionKnowledge on any of the CRM Tools like JIRA, Salesforce, Zoho Helpdesk, Zen Desk etcKnowledge on Basic Linux, Networking, Any database or SAAS based Web ApplicationsStrong troubleshooting skillsGood knowledge on Customer/tech support processesAbility to work shifts.Qualifications:Must be based out of Chennai and have 1 to 3 years of experience in the area of Technical Support / Product Support or Application SupportThis is a 24/7 Project and you will required to work in shifts
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Application Support Engineer
4 weeks ago
Chennai, India 3Pillar Full timeCompany Description At 3Pillar, we believe amazing things happen at the intersection of product engineering and cognitive computing. As a leading firm in application strategy, design, and engineering, 3Pillar offers unmatched expertise to help clients succeed in software development initiatives essential for competing in the digital economy. Our global team...
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Application Support Engineer
2 weeks ago
Chennai, Tamil Nadu, India Kaay Labs Full time ₹ 6,00,000 - ₹ 18,00,000 per yearRole: Application Support EngineerLocation: ChennaiShift: 24/7 Rotational Shifts (including weekends)Employment Type: Full-timeRole & responsibilitiesJob Title:Tier 3 Application Support Engineer (24/7 Support) React, Serverless, AWSJob Description:We are looking for an experienced Tier 3 Application Support Engineer to join our clients global support...
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Application Support Engineer
13 hours ago
Chennai, India TivonaGlobal Technologies Full timeWe are looking for Application Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...
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Application Support Engineer
7 days ago
Chennai, Tamil Nadu, India TivonaGlobal Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe are looking for Application Support Engineers for our next generation SAAS CRM platform. You will be responsible for configuring and troubleshooting our product and resolving our customers' technical issues. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in...
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Application Support Engineer
2 weeks ago
Chennai, India Presidio Full timePresidio, Where Teamwork and Innovation Shape the Future At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. The Role We...
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Application Support Engineer
2 weeks ago
Chennai, India Presidio Full timePresidio, Where Teamwork and Innovation Shape the Future At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. The Role We are...
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Application Support Engineer
4 weeks ago
Chennai, India Presidio Full timePresidio, Where Teamwork and Innovation Shape the FutureAt Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. The RoleWe are seeking...
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Application Support Engineer
4 weeks ago
Chennai, India QualityKiosk Full timeCE (Support Services)Chennai Posted On 18 Aug 2025 End Date 17 Oct 2025 Required Experience 1 - 3 Years Basic Section No. Of Openings 1 Designation Application Support Engineer Closing Date 17 Oct 2025 Organisational MainBU Reliability Engineering Sub BU CE (Support Services) Country India Region India State Tamil Nadu City Chennai Working Location Chennai...
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Application Support Engineer
4 weeks ago
Chennai, India Configit Full timeWe are looking for a Software Support Engineer (Technical) for "Configit-India" team at Kedge Systems Private. Ltd., Chennai. Configit is a CPQ software product firm from Denmark, with offices in US, UK and Germany. The selected candidate will work for an international company following European work culture, getting an opportunity to work with customers...
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Application Support Engineer
2 weeks ago
Chennai, Tamil Nadu, India Configit Full time ₹ 1,04,000 - ₹ 1,30,878 per yearWe are looking for a Software Support Engineer (Technical) for "Configit-India" team at Kedge Systems Private. Ltd., Chennai.Configit is a CPQ software product firm from Denmark, with offices in US, UK and Germany.The selected candidate will work for an international company following European work culture, getting an opportunity to work with customers from...
