Lead I, Computer Operations

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Computer Operators at Kyndryl are key in helping revolutionize the way we operate complex computer systems. You will have the opportunity to work with cutting-edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi-vendor environment. As a Computer Operator you will be on the technical frontline – performing batch operations as per service agreements, analyzing first-level issues across systems, and resolving/routing issues as appropriate. You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide the highest level of service to our customers.If you have a passion for technology and a desire to continually improve your skills – this is the position for you. You will work with a talented team of professionals and collaborate on exciting projects that are shaping the future of our industry.Your Future at KyndrylAs a Computer Operator, you will be interacting and collaborating with cross-functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there is a path for you – and we’re invested in paving the way. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.Required Technical and Professional Expertise Required 13 yrs Experience in Mainframe Batch & Console Operations Provide round-the-clock support for mainframe systems. Monitor user and system jobs running across mainframe LPARs. Respond promptly to system console messages. Manage HMC processes for IPL and Standalone dumps. Perform start-up and shutdown of subsystems, CICS regions, and recycle started tasks as required. Conduct spool maintenance to ensure system efficiency. Create and close tickets based on user requests. Escalate issues to appropriate support groups and technical teams. Execute MVS and JES2 commands for various jobs and tasks. Ensure uninterrupted 24x7 system connectivity for the user community. Monitor SYSLOG activities to identify and resolve error messages. Check console buffer shortages, contentions, and perform regular health checks. Proficient in performing z/OS IPL (both manual and automated). Strong expertise in disaster recovery activities and time change operations (fall and spring). Experienced in using the OPC tool with thorough knowledge of OPC panels and OPC Operations concepts of databases, Long term plan , Current plan, calendars, ETT. Should be proficient in tools - BMC Impact Explorer, BMC MainView, HMC, Omegamon, CAMS (CICS Automation and Monitoring System), ServiceNow, Smart IS, CMOD, and Beta92. Manage production operating system resources, dataset contention, Job Enqueues, CPU utilization, and long-running jobs. Monitor scheduled batch jobs and batch cycles to ensure smootexecution. Adhere to SLA checklists and ensure timely completion of SLA-bound jobs. Handle ad hoc requests such as submitting special runs, adding applications, setting up job dependencies, cancelling, holding, releasing, bypassing JCL overrides (executing jobs from alternate libraries), and resource resets. Possess strong knowledge of JCL, CICS, JES, DB2, and MVS concepts. Provide first-level support by analyzing job abends and identifying root causes of failures. Preferred Technical and Professional Experience Bachelor’s degree in computer science, Information Technology, or other related fields Demonstrate excellent communication skills, including professional email and phone etiquette, and the ability to manage multiple bridge calls. Drive issue resolution by making critical decisions that may impact multiple client processes. Maintain peak system performance and ensure full operational capacity. Implement new or improved work procedures where appropriate, exercising sound judgment to make client-impacting adjustments. Recognize abnormal processing conditions and respond with appropriate corrective actions. Follow escalation procedures to resolve errors promptly and effectively. Propose process improvement ideas and automation initiatives to minimize manual tasks and optimize efficiency. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.