Content Developer, INFC Learning and Development

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Content Developer - Job DescriptionAt Amazon, our mission is to be Earth's most customer-centric company. We're seeking an exceptional Content Developer to join our Amazon INFC Learning team to support operations training initiatives.The ideal candidate will have proven experience in instructional design with a strong portfolio demonstrating expertise in visual design and multimedia content creation. You will be responsible for designing and developing innovative learning content that enhances strategic capabilities within the INFC organization.You must be skilled in creating engaging training materials including graphics, visual designs, branded materials, posters, One Point Lessons (OPLs), infographics, and video content. The role involves developing comprehensive storyboards, effective assessments, and managing learning projects of varying scales while maintaining high quality standards.Success in this role requires strategic thinking ability with a creative problem-solving approach, excellence in project management with keen attention to detail, and good communication, presentation, and interpersonal skills.Key job responsibilities-Design and develop innovative learning content that enhances strategic capabilities within the INFC organization-Create engaging training materials including graphics, visual designs, branded materials, posters, One Point Lessons (OPLs), infographics, and video content-Develop comprehensive storyboards and effective assessments-Manage learning projects of varying scales while maintaining high quality standardsA day in the lifeAdhering to the core principles of adult learning, we create learning materials that are engaging and interactive for learners to increase knowledge retention and recall. We work with Operations, Business, Program & Training Delivery teams to identify scope of training.We use modalities such as bite-size learning (mobile learning), OPLs, Infographics, instructor-led, blended, including assessments to build quality learning experiences for our learners and periodically evaluate them to assess effectiveness.BASIC QUALIFICATIONS:- Bachelor's degree or above- Work flexible schedules including weekends, nights, and holidays- Experience in customer service and project management will be an added advantage- Must be proficient in translating content into regional languages- Ability to manage data effectively through analysis and generate accurate reports- Strong presentation skills with ability to communicate complex information to diverse audiences- Advanced proficiency in Microsoft Office (Word, Excel & PowerPoint)- Strong organizational and interpersonal skills- Hands on experience on various content development tools such as Articulate Storyline 360, Canva, Vyond.PREFERRED QUALIFICATIONS:- Experience working in a related industry- Certified instructional designer- Primary knowledge of using AI tools to create content will be an added advantage.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.