Key Account Manager

10 hours ago


Bengaluru, India EASYECOM Full time

About the Position:We are looking to hire a highly motivated, well-spoken Strategic Accounts Manager who can help EasyEcom in key account management and customer retention. As a Strategic Accounts Manager, your daily job would involve developing relationships with clients and ensuring their expectations are being met.About EasyEcom:EasyEcom is an industry-leading omnichannel inventory management and reconciliation solution for eCommerce businesses and multichannel retailers like Epigamia, Mondelez International, My Glamm, Borosil, Prestige, etc. We are persistently growing, from a few hundred clients to over 2000+ global clients, a handful of dedicated team members to a 160+ member-strong team, and being VC funded, we are continuing to expand over and beyondRoles & Responsibilities:● Developing effective work relationships with key clients based on mutual trust and respect.● Developing & implementing strategic plans to manage and grow accounts.● Resolving key clients' issues and complaints promptly● Understanding the business needs of key accounts and providing them with an effective solution.● Managing communication between the key accounts and internal teams (Support Team, Sales Team, Tech Team) to develop solutions.● Identifying opportunities for improvement and proposing new tools & processes.● Developing & maintaining excellent knowledge & understanding of business, offerings, competitors & industry.Requirements:● Candidates with a bachelor's in technology or business are preferred.● A minimum of 2+ years of experience in account management with additional experience in the e-commerce industry● Excellent communication and listening skills.● Fluency in both English and Tamil.● Should be able to quickly get a thorough understanding of the company's product.● Should be able to multitask and manage time effectively.● Should have strong interpersonal relationship skills.● Ability to understand the company's key clients and their position in the industry.



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