Azure Major Incident Management

6 days ago

Delhi, India Swift Strategic Solutions Inc Full time
A technology services client of ours is looking for multiple Azure Major Incident Management to join them on a Full Time basis. Here are more details about the role,
Role: Azure Major Incident Management
Key Skills: Major Incident Management, ITSM, Good Understanding of Azure Core
Services, Good Communication, Problem Management, Change Management
Experience: 3-5 Years
Location: Hyderabad
Notice Period: Immediate- 15 Days
Job Description:
We are seeking a Major Incident Manager with expertise in Azure cloud technologies to oversee
the efficient and effective management of major incidents. The ideal candidate will play a critical
role in ensuring that our Azure-based systems and services are resilient and that any
disruptions are promptly addressed, minimizing downtime and impact on our operations.
Key Responsibilities:
Major Incident Management: Lead the coordination, communication until the resolution
of major incidents that impact our Azure-based services. This includes taking ownership of incidents, assembling cross-functional teams, and driving the incident management process to
resolution.
Azure Technical Expertise : Possess in-depth knowledge of Azure services, infrastructure, and configurations. Provide technical guidance to incident response teams during major incidents to diagnose and resolve issues promptly.
Cross-Functional Collaboration: Collaborate with technical teams, support staff, and relevant stakeholders to ensure swift and effective response to major incidents. Facilitate communication and coordination among involved parties.
Documentation : Maintain detailed incident records, including timelines, actions taken and resolutions.
Incident Escalation : Understand incident severity levels and ensure appropriate escalation procedures are followed to engage necessary resources and expertise.
Incident Process Improvement : Continuously identify opportunities to enhance the incident management process and contribute to the development and improvement of incident management practices.
Emergency Response : Be available for on-call duties and respond to major incidents outside of regular working hours as needed.
Qualifications:
Bachelor's degree in computer science, information technology, or related field.
Proven experience in managing major incidents, especially in Azure cloud environments.
ITIL Certification is mandatory.
Azure certifications (e.g., Azure Administrator, Azure Solutions Architect) are highly
desirable.
Strong technical background with a deep understanding of Azure services, and
infrastructure.
Excellent communication and leadership skills to effectively coordinate incident response
activities.
Familiarity with incident management frameworks and best practices.
Problem-solving abilities and a proactive approach to incident resolution.
Strong analytical and documentation skills.
Working Conditions:
This role may require working outside of regular business hours to respond to major incidents
promptly. It may also involve remote work and on-call responsibilities as needed.
If you are interested, Kindly share the updated resume to

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