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Senior Consultant, Resource Management
4 weeks ago
Job Description
We are seeking a highly experienced and strategic Senior Consultant - Resource Management to manage end-to-end resource planning, allocation, and performance tracking for our services teams. This role will serve as a critical link between delivery teams, business leaders, project managers, and talent acquisition partners, ensuring optimal resource deployment, high client utilization, and seamless project delivery. Strong analytical acumen, stakeholder management, and advanced Power BI skills are key to success in this position.
Responsibilities
Key Responsibilities:
Resource Management
- Lead resource planning, forecasting, and allocation across global delivery teams.
- Collaborate with delivery managers and project leads to assess skill requirements and assign optimal resources.
- Maintain up-to-date Demand-Supply trackers and utilization reports for weekly senior leadership reviews.
- Manage global staffing for both internal teams and contractor resources across onshore/offshore models.
- Drive pyramid optimization and utilization improvement initiatives (>85% billable utilization target).
- Partner with HR and Talent Acquisition to align hiring with forecasted project demands.
PMO Oversight
- Forecast, monitor, and adjust capacity plans based on evolving business pipelines.
- Develop and enforce resource deployment governance frameworks and SLAs.
- Track key performance indicators (KPIs) such as billable utilization, effective utilization, non-billable efforts, and concessions.
- Provide actionable insights and leadership dashboards to enable strategic decisions.
Reporting & Analytics (Power BI Focus)
- Design, develop, and maintain advanced Power BI dashboards for real-time visibility into resource planning, availability, and project staffing.
- Analyze utilization trends, identify gaps, and suggest data-driven improvements.
- Automate and streamline reporting processes to reduce manual effort and enhance data accuracy.
Qualifications
Qualifications and Skills:
- Bachelor's degree in Business Administration, Project Management, or a related field.
- 5+ years of overall experience, with at least 3 years in a dedicated resource management role.
- Strong exposure to Professional Services Automation (PSA) tools such as Rocketlane, FinancialForce, or OpenAir.
- Advanced proficiency in Microsoft Excel and Power BI for creating dashboards and reports.
- Deep understanding of utilization metrics, capacity planning, and staffing models.
- Excellent communication, stakeholder engagement, and cross-functional collaboration skills.
- Demonstrated leadership with a proactive, solutions-oriented approach.
- Ability to thrive in a fast-paced, matrixed environment with shifting priorities.
About Us
Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.
About The Team
Who we a re: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to or get in touch with your recruiter.
