Service Engineer

3 weeks ago

Bengaluru, India Shashwath Solution Full time

Job Overview

Service Engineer for Services is responsible for resolving support tickets adhering to agreed SLAs. He is technically strong in common Systems like Fire, Safety and Security solutions like CCTV, ACS offered by Bion. He is a part of AMC projects and capable of managing external contractors.

Responsibilities and Duties

Displays reasonable working knowledge of industry standards and practices, including product details and company services offered.
Offers exemplary customer service, including maintaining customer relationships.
Conducts PM activity as planned. Takes support from senior team members of AMC to clear any hurdle.
Receives and resolves support tickets with SLAs.
Receives and ensure completeness of all service reports. Maintains proper documents.

Qualifications

Diploma/BE/BTech (Electricals, Mech, CS)
1-3 years of experience in Security Systems Integration, CCTV Solution implementation, Visitor Management System, Parking Management System, Intrusion Detection, Video Surveillance, Access Control, Fire Detection, Public Addressable System, Other physical Security Surveillance systems.

Specific skills
Customer relationship management
Customer Service Management
Certification in from OEM like Honeywell, Tyco, Avigilon etc. on their systems and products will be added advantage.

Language, Personality and Behavioral skills
Excellent verbal communication, and the ability to convey information clearly and effectively.
Good interpersonal skills and customer service oriented thinking.
Problem-solving abilities.
Trouble shooting skills with great inquisitees to learn new things.
Good time management.
Open to Frequent travels.
Strong attention to details
Confident, Proactive and willing to take on challenges.
Good listening skills and able to direct individuals.

Additional Training & Certifications (Preferred)
Customer service
Ticketing IT System

Computer skills
Should have working experience of using Microsoft Excel, Word and power point presentation.
Should be well versed on using computers/ laptops.
Any Ticketing system (Preferred)

Performance Evaluation
Performance of the job role and responsibility is evaluated on the following set Key Result Areas (KRA)
SLA.
Planned Maintenance
Escalations
Keywords
Service Engineer,support tickets,SLA,technical expertise,Fire Safety,Security solutions,CCTV,ACS,customer relationship management,customer service management,Service Engineering*Mandatory Key Skills
Service Engineer,support tickets,SLA,technical expertise,Fire Safety,Security solutions,CCTV,ACS,customer relationship management,customer service management,Service Engineering*

  • Service Engineer

    3 weeks ago

    Bengaluru, India Bisineer Sales & Marketing Full time

    Company Description Bisineer is a 30 year old company with a wide reach of industries. Bisineer are Grundfos authorised distributors and service channel partners with Grundfos-TUV certified service center. Role Description This is a full-time role for a Service Engineer specializing in pumps. The role is based in Bengaluru. The Service Engineer will be...

  • Service Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Bisineer Sales & Marketing Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Company DescriptionBisineer is a 30 year old company with a wide reach of industries. Bisineer are Grundfos authorised distributors and service channel partners with Grundfos-TUV certified service center.Role DescriptionThis is a full-time role for a Service Engineer specializing in pumps. The role is based in Bengaluru. The Service Engineer will be...

  • Service Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Shashwath Solution Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Overview Service Engineer for Services is responsible for resolving support tickets adhering to agreed SLAs. He is technically strong in common Systems like Fire, Safety and Security solutions like CCTV, ACS offered by Bion. He is a part of AMC projects and capable of managing external contractors. Responsibilities and Duties Displays reasonable...

  • Service Engineer

    1 week ago

    Bengaluru, Karnataka, India Manav Marketing Pvt Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionManav Marketing Pvt.Ltd. has been a trusted partner to the Indian manufacturing industry for over three decades, helping businesses across South India achieve precision, efficiency, and competitive excellence. Specializing in CNC machine tool distribution and service, we empower manufacturers to scale with confidence. Our mission is to...

  • Service Engineer

    1 week ago

    Bengaluru, Karnataka, India Ati Motors Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionAti Motors designs and manufactures autonomous electric vehicles for efficient material movement in industrial environments such as factories and warehouses. These vehicles are suited for both indoor and outdoor operations. Our innovative solutions aim to automate and enhance productivity in various industrial settings.Role DescriptionThis...

  • Service Engineer

    1 week ago

    Bengaluru, India Micromatic Machine Tools Pvt Ltd Full time

    Join Micromatic Machine Tools Pvt Ltd, a leader in the machinery manufacturing industry, as a Service Engineer, where innovation meets precision. As part of our esteemed team of employees, you will play a pivotal role in ensuring that our cutting-edge machinery operates at its peak performance. With a reputation for excellence, we are dedicated to...

  • Service Engineer

    6 days ago

    Bengaluru, Karnataka, India Jkbridge4success Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Service Engineer- ITI/ Diploma in Mechanical Engineering/ Electrical Engineering/ Automotive/ Diesel mechanic etc. It is being field work we expect them to have Two Wheeler. Job is mostly around Bangalore and some times out station within Karnataka.Annual bonusHealth insuranceProvident fund

  • Service Engineer

    7 days ago

    Bengaluru, Karnataka, India RRI Hi Tech Radiology Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionRRI Hi Tech Radiology Pvt. Ltd. is a manufacturer specializing in Diagnostic X-Ray machines with integrated DR panels and Surgical Mobile C-Arms with 1KX1K cameras. The company also offers Flat Panel model C-arm machines. We pride ourselves on delivering high-quality radiology solutions.Role DescriptionThis is a full-time on-site role for...

  • Service Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Syncro Industries Full time ₹ 20,000 - ₹ 2,40,000 per year

    Job OverviewWe are seeking a dedicated and skilled Service Engineer to join our dynamic team. The ideal candidate will be responsible for providing exceptional technical support and maintenance for our products, ensuring optimal performance and customer satisfaction. This role requires a proactive approach to problem-solving and the ability to work...

  • Service Engineer

    1 week ago

    Bengaluru, Karnataka, India VT Vacuum Technologies Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Description:VT Vacuum Technologies Pvt Ltd (VTPL) is a leading supplier of ultra-high vacuum equipment, cryogenic systems, and measurement tools in India, serving research institutions, semiconductor manufacturers, and industrial clients across electronics, pharmaceuticals, and academia. Established in 2002, VTPL is recognized for exceptional...