Customer Support Executive

5 days ago


Pune, India Ozori Industries Full time

Role Overview

We are looking for a Logistics Coordinator Customer Support who can manage dispatches, track orders, and handle customer queries related to deliveries. You'll be the key link between our warehouse, courier partners, and customers.

Key Responsibilities

Logistics & Dispatch

  • Coordinate daily order dispatches through courier partners and transporters
  • Prepare and manage shipping documents (invoices, e-way bills, delivery challans)
  • Track shipments and ensure on-time deliveries
  • Maintain accurate records of stock movements and return

Customer Support

  • Handle customer queries regarding orders, deliveries, delays, and returns
  • Provide prompt updates to customers on dispatch and delivery status
  • Coordinate with courier partners to resolve delivery issues
  • Maintain a professional and helpful tone in all communication
  • Share feedback from customers with the internal team

Interview rounds are face to face, if okay then apply

Requirements

  • 1–3 years of experience in logistics coordination or customer support (FMCG/e-commerce preferred)
  • Strong communication skills (email, phone, chat)
  • Basic knowledge of MS Excel, courier tracking tools, and ERP systems
  • Ability to multitask and work independently
  • Organized, reliable, and proactive


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