Information Technology Support Technician

3 weeks ago

Bengaluru, India LegalZoom Full time
About LegalZoomWe're here to make legal help accessible to all. LegalZoom transformed the legal industry by launching our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.With us, you'll do work as rewarding as it is challenging with a team where every voice matters, and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.OverviewWe are expanding our team internationally and looking for someone to lead the way as our End User Services team grows. We're looking for an End User Services Lead to assist our employees with internal IT infrastructure, including but not limited to local network connectivity, access management, and Windows/MAC desktop and laptop technical support. Someone who can research and resolve incident tickets for our Windows infrastructure, VPN, and cloud-based tools. Must have good communication skills and compassion for every LegalZoom employee needing our assistance.

You willAssist staff with the installation, configuration, and ongoing usability of desktops, laptops, computers, printers, peripheral equipment, and software within established standards and guidelines.Work on recording, tracking, and documenting the service desk request, including actions taken through to the final resolutionConfigure, install and troubleshoot Windows/MAC and supported applicationsConfigure and troubleshoot mobile devices such as smartphone-Android iPhone, including mobile security softwareProvide consistent, excellent customer service support to management levels and all end-usersWork with infrastructure and site ops teams as appropriate to determine and resolve end-user problemsWork IT helpdesk tickets to closure promptly and assist employees in resolving issuesAdminister and Troubleshoot VPN Access, including Azure multi-factor authenticationMaintain and troubleshoot network printers and peripheral devicesAdminister user access to Active Directory and Single Sign-OnTrack internal assets to ensure accurate inventory recordsConfigure and relocate computer equipment as requiredWork with vendor support contacts to resolve technical problems with desktop computing equipment and softwareWork with cross-functional teams for On/Offboarding and Asset Management.Procure hardware for new hires and end-of-life equipment

You have5+ years of overall IT application and tool experience3+ years of Lead experienceExperience in a corporate helpdesk environmentExperience with Azure Active Directory, Google Workspace, Microsoft 365, Slack, ServiceNow, Atlassian Tools, Jamf, and Zoom preferredExperience with Windows On-premise Active DirectoryExperience supporting PC, MAC, and Mobile devicesKnowledge of Anit-virus solutions, Encryption, and Mobile Device SecurityExperience working with external vendors to report and resolve issues

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