Tele-counselor

3 weeks ago

Bengaluru, India Volitionsphere UT Services LLP Full time

Company Overview Volitionsphere IT Services LLP is a technology and staffing solutions firm headquartered in Ghaziabad, Uttar Pradesh. Founded in 2024, we specialize in delivering IT-enabled services, recruitment, and business process support throughout India. Our client-focused approach and expanding team of 11-50 employees enable us to provide efficient, scalable, and people-driven results for modern businesses. For more information, visit volitionsphereitservices.net . Job Overview We are seeking a Junior Tele Counselor with a work experience ranging from 1 to 5 years to join our team on a full-time basis. The role is based in Bangalore and Gurgaon. The ideal candidate will have strong communication skills and a passion for customer service, playing a crucial part in our recruitment solutions division. Qualifications and Skills Communication Skills (Mandatory skill): Excellent verbal and written communication capabilities to effectively engage with clients. Customer Service (Mandatory skill): Proven experience in providing exceptional service to enhance customer satisfaction. BPO (Mandatory skill): Previous experience in Business Process Outsourcing environments is essential for this role. Active Listening: Ability to fully concentrate, understand, respond, and remember what clients are conversing about. Cold Calling: Proficient in initiating calls to potential customers using a prepared script to generate leads. Lead Generation: Skilled in identifying and cultivating potential sales prospects to foster company business growth. Domestic: Adept in understanding the specific requirements and preferences of domestic clients to tailor solutions. Domestic Calling: Experience in managing and executing calls within a domestic market context for optimal results. Roles and Responsibilities Engage in outbound calls to potential clients to discuss our service offerings and secure appointments. Listen actively to understand client needs and provide suitable solutions to meet their requirements. Maintain detailed and accurate records of client interactions in the database for future reference. Collaborate with the sales team to ensure smooth transition and follow-up on leads for conversion. Provide exceptional customer service by addressing inquiries and resolving complaints promptly and effectively. Develop a comprehensive understanding of company services and industry trends to inform client communications. Participate in regular training sessions to enhance product knowledge and improve communication skills. Consistently achieve or exceed set targets and KPIs to contribute to the company's growth objectives.

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